Solomon Doong
Director Of IT/Operations Manager
New York,New York
Summary
Results-driven Director of IT & Operations with 24 years of experience in driving innovation and efficiency. Expertise in overseeing global infrastructures and providing strategic financial advisory to C-suite executives. Proven success in designing data normalization models that enhance revenue tracking, achieving 80% reduction in expenditures, and transitioning legacy systems to modern web platforms while managing complex supply chains.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Director of IT & Operations
INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)
10.2021 - 07.2026
- Directed global technology infrastructure, local multimedia production assets, and physical manufacturing supply chains for a world leader in gemological grading. Formulated and executed an IT restructuring strategy that slashed annual expenditures by over 80%, securing a recurring six-figure savings year-over-year.
- Partnered with Corporate President and Finance Director to deliver sales and revenue intelligence reports, enhancing strategic decision-making.
- DDoS Cyber Defense: Successfully maintained 100% core service availability and mitigated downtime during a persistent, high-velocity DDoS attack spanning over 12 consecutive months.
- Managed global JSON-based APIs with Cloudflare Security rules and Azure Functions token-based access, overseeing global traffic shaping and threat mitigation efforts.
- Network Redundancy: Programmed and managed a triple-redundancy ISP infrastructure, negotiating service level agreements (SLAs) between 40% and 70% below baseline market rates.
- Telecom Infrastructure: Directed local and remote communications via Avaya Cloud Services, architecting automated interactive voice response (IVR) menus, call routing matrices, and emergency broadcasting channels.
- Data Modeling & Analytics: Architected complex data normalization models using advanced Excel matrix formulas, relational logic, and dynamic pivot tables to deliver granular customer revenue breakdowns and identify key growth drivers.
- Directed local and remote communications through Avaya Cloud Services, architecting automated interactive voice response (IVR) menus and call routing matrices to streamline communication processes.
- Creative Workflow Literacy & Asset Integrity: Directed the lifecycle of high-value digital media assets, applying core concepts of non-destructive editing, vector vs. pixel asset scaling, and digital masking to preserve absolute brand compliance across online grading reports.
Senior Systems Administrator / IT Manager
INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)
01.2018 - 10.2021
- Orchestrated corporate server architecture, local production supply lines, and data recovery systems during comprehensive digital modernization.
- Served as sole data bridge during global overhaul, transitioning from localized, custom VB-based software to outsourced web platform. Preserved, mapped, and maintained access to un-migrated legacy databases.
- Strategic Legacy Migration: Served as the sole, indispensable data bridge during a global systems overhaul transitioning from localized, custom VB-based software to an outsourced web platform. Preserved, mapped, and maintained exclusive access to un-migrated legacy databases.
- Collaborated with C-suite executives to analyze processing bottlenecks and authored Standard Operating Procedures (SOPs) that standardized workflows across departments.
- Industrial Hardware Maintenance: Directed precision supply chain logistics for custom paper and PVC card production lines. Received formal, factory-direct technical training from the manufacturer in Japan to service and calibrate advanced thermal transfer PVC card printing systems.
Software Programmer
INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)
10.2002 - 01.2018
- Executed full-lifecycle software development, writing baseline code and relational logic for proprietary internal applications and inventory systems.
- Developed programming logic in Microsoft SQL Server, Access, and Excel to automate manual grading data collection.
- Developed software solutions to enhance gemological data processing efficiency.
- Collaborated with cross-functional teams to streamline project workflows and improve software deployment.
- Designed and implemented automated testing protocols to ensure software reliability and performance.
Education
Technical Training - Certified On-Site Thermal Transfer Systems Service Engineer
Dai Nippon Printing
JapanBachelor of Science (B.S.) - Computer Science
Rutgers University
New Brunswick, NJ01-2001
Skills
Project management
IT infrastructure management
IT asset management
IT security management
Business process improvement
Strategic planning
Stakeholder engagement
Team leadership
Organizational skills
Excellent communication
Problem-solving
Analytical thinking
Critical thinking
Adaptability and flexibility
Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of IT & Operations
INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)
10.2021 - 07.2026
Senior Systems Administrator / IT Manager
INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)
01.2018 - 10.2021
Software Programmer
INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)
10.2002 - 01.2018
Bachelor of Science (B.S.) - Computer Science
Rutgers University
Technical Training - Certified On-Site Thermal Transfer Systems Service Engineer
Dai Nippon Printing