Dedicated professional with expertise in insurance claims and customer service. Proven ability to ensure accuracy and compliance while collaborating with providers to resolve complex inquiries.
Overview
8
8
years of professional experience
Work History
CSA
Centene
Tucson, Arizona
04.2017 - Current
Collaborated with providers to facilitate claim processes and resolve inquiries.
Conducted thorough research on claims to ensure accuracy and compliance.
Documented call details and outcomes for future reference.
Returned claims as necessary based on review of paid information and denial reasons.
Distributed Explanation of Benefits (EOB) to members promptly.
Verified provider and member active statuses, ensuring eligibility for services.
Checked authorizations to confirm service coverage before proceeding.
Assisted members with web portal access and navigated health plan benefits inquiries.