SOLOMON JAGUN
East Lansing,MI
Summary
Detailed Customer Service Specialist with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing and notating large amounts of data with accuracy and speed. Have demonstrated the ability to work effectively and efficiently within established procedures and practices, without a close degree of supervision. A self-starter seeking to apply management experience to contribute to the success of an organization.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Five Guys
01.2022 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Monitored service desk ticket queues to facilitate timely response and resolution
- Ensured timely record of payment of benefits in accordance with jurisdictional requirements
Data Entry/Help Desk Representative
Outback Steakhouse
04.2021 - 11.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed and updated account information in company computer system
- Detected flaws in customer and account data, resolving issues and communicating with supervisors
- Completed database backups to secure information
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Processed financial documents, contracts, expense reports and invoices.
Customer Experience Representative
Reign Inc
02.2021 - 03.2021
- Responded to customer inquiries via phone, live chat, and email
- Managed order queue
- Reviewed orders from customer representatives and review for accuracy and completeness
- Guided customers through troubleshooting, navigating company site and using services
- Maintained customer database by entering any new and updated customer and account information
Education
Bachelor of Science - Accounting And Business Management
Wayne State University
Detroit, MI05.2025
Skills
- Claims Review
- 55 WPM Typing Speed
- CRM software
- Notating Customer Accounts
- Information Verification
- Data Entry
- Customer Service
- Time Management
- Billing Software
- Attention to Detail
- Google Suite
- Microsoft Office
- Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Timeline
Customer Service Supervisor
Five Guys
01.2022 - Current
Data Entry/Help Desk Representative
Outback Steakhouse
04.2021 - 11.2021
Customer Experience Representative
Reign Inc
02.2021 - 03.2021
Bachelor of Science - Accounting And Business Management
Wayne State University