Solomon Maielua III
Ewa Beach,HI
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service and team collaboration. Recognized for enhancing store performance through effective problem-solving and strong organizational skills. Adaptable and detail-oriented, I consistently foster positive relationships while managing multiple projects efficiently. Committed to continuous improvement and delivering exceptional results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Merchandise HOH
Aulani, A Disney Resort & Spa
Kapolei, HI
04.2018 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
MET Team Associate
Home Depot
Pearl City, HI
02.2018 - 07.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Aided in maintaining a high level of store security by following proper procedures for locking, securing, and monitoring access points during shifts.
- Upheld a positive attitude throughout each shift, fostering a collaborative work environment for all team members.
- Contributed to effective inventory management through accurate tracking, labeling, and stocking of merchandise.
- Collaborated with peers on cross-functional projects that improved overall store performance and guest experience.
- Enhanced customer satisfaction through timely completion of MET-related tasks and maintenance.
- Maintained a clean work environment by promptly addressing spills, debris, or other potential hazards.
- Increased team productivity by maintaining clear communication with fellow associates and supervisors.
- Played an active role in loss prevention efforts by monitoring merchandise conditions and reporting discrepancies immediately.
- Improved store appearance by efficiently executing planogram resets and merchandise updates.
Department Supervisor
Home Depot
Pearl City, HI
03.2013 - 02.2018
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Enhanced communication skills of team members with targeted workshops.
- Improved team morale by establishing recognition program for exceptional customer service.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Enhanced team productivity with introduction of flexible working arrangements.
- Designed incentive programs to motivate staff and improve service levels.
- Elevated customer satisfaction with detailed training programs for support staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Electrical Apprentice
PAC Electric
Honolulu, Hi
03.2010 - 06.2012
- Optimized workspace organization through diligent sorting, storing, and disposal of materials according to established protocols.
- Reduced safety risks by diligently identifying and reporting potential hazards to store management.
- Provided excellent customer service when approached for assistance or guidance on product information or location within the store.
- Completed assigned tasks accurately while consistently adhering to quality standards set forth by the company.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Boosted customer satisfaction, resolving electrical issues promptly and accurately under guidance.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Troubleshot and repaired malfunctioning systems and components.
- Followed state and local building regulations based on National Electrical Code.
Store Manager
Pacific Ceiling Fans
Pearl City, HI
05.2006 - 06.2010
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Waipahu High School
Waipahu, HI06.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Computer skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Relationship building
- Conflict resolution
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Documentation
- Staff training
- Sales expertise
- Escalation management
- Guest accommodations
- Detail-oriented
Timeline
Merchandise HOH
Aulani, A Disney Resort & Spa
04.2018 - 04.2023
MET Team Associate
Home Depot
02.2018 - 07.2018
Department Supervisor
Home Depot
03.2013 - 02.2018
Electrical Apprentice
PAC Electric
03.2010 - 06.2012
Store Manager
Pacific Ceiling Fans
05.2006 - 06.2010
High School Diploma -
Waipahu High School