Solomon Ogbuaka

- Plan and execute network maintenance, including firmware upgrades and hardware replacements.

-Maintain and support the company code area network, ensuring smooth operations.

-Troubleshoot and resolve escalated network issues, documenting solutions.

-Configure user profiles, address network related problems, and assess network equipment replacement cycles.

-Provide technical support, maintaining workstations, printers, and peripherals.

-Ensure prompt resolution of user concerns, esculating complex issues to senior representing.

-Collaborate with multiple support desks to ensure end user satification

-Assisted customers with technical inquires via email, live chat, and telephone.

-Guided customers through phone hardware and software configurations for optimal service functionality.

-Documented customer issues for technical documentation and bug tracking.

-Collaborated with internal teams to deliver accurate items

- Spearheaded CLAR OTy implementation projects, ensuring robust security for industrial control systems (ics)

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- Developed and implemented security policies, procedures, and best practices for safeguarding ics environments.

-Conducted comprehensive risk assessment and vulnerability assessments, leading to proactive threat mitigation measures.

-collaborated with cross- functional teams to ensure seamless integration of clarity solutions with existing IT infrastructure

-Designed and conducted security awareness training sessions for employees to promote cybersecurity best practices