Hard worker Professional with extensive experience in the IT field, proficient in various programming languages, adept at troubleshooting and providing technical support, with a track record of successfully managing and completing complex projects. Highly skilled and experienced Medical Tech with a strong background in conducting diagnostic tests, analyzing results, and implementing effective treatment plans. Dedicated to providing accurate and reliable medical services to enhance patient care and improve overall healthcare outcomes.
Hi, I’m
C-Anna Williams
Bossier City
Summary
Overview
17
years of professional experience
Work History
STEERBRIDGE
Help Desk Technician
09.2024 - Current
Job overview
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Intensive Speciality Hospital
Front Desk Receptionist
05.2024 - 07.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
GDIT
IT Computer Operator
12.2021 - 06.2023
Job overview
- Ensure smooth system performance.
- Managed schedule and executed daily computer operations tasks to ensure smooth system performance.
- Troubleshooted and resolved hardware and software issues to minimize downtime and maximize productivity.
- Monitored system logs and conducted regular backups to protect data and maintain data integrity.
- Collaborated with IT team to implement system upgrades and ensure optimal functionality and security.
Willis Knighton
Medical Technician
09.2021 - 12.2021
Job overview
- Operating medical equipment and machinery, including X-ray and ultrasound machines, for diagnostic purposes.
- Assisting physicians in various medical procedures, such as biopsies and minor surgeries.
- Proficiently conducting laboratory tests and analyses on blood and bodily fluid samples.
- Providing compassionate care and support to patients during medical procedures and treatments.
- EKG and Foley Catheter training
- IV, phleobotomy, Stuture,& stuture removal
Anderson Merchandising
Retail Service Merchandiser
07.2020 - 08.2021
Job overview
- Managed inventory levels and replenished stock to ensure optimal product availability.
- Collaborated with retail store managers to develop effective visual merchandising displays.
- Conducted product trainings and demonstrations to educate retail staff and increase sales.
- Utilized sales data and market trends to identify opportunities for product assortment enhancements.
Lowe's Home Improvement
Merchandise team
05.2019 - 08.2019
Job overview
- Maintained organized merchandising standards with regular cleaning and recovery.
- Grabbed customer attention with merchandising and accurate signage.
- Maintained detailed records of daily support activities and resolutions.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Assisted in managing inventory and organizing merchandise displays for optimal customer appeal.
United States Air Force - Whiteman Air Force Base
Aerospace Medical Technician
03.2014 - 09.2017
Job overview
- Maintained organized merchandising standards with regular cleaning and recovery.
- Grabbed customer attention with merchandising and accurate signage.
- Maintained detailed records of daily support activities and resolutions.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Aerospace Medical Technician March 2014 - September 2017 United States Air Force - Whiteman Air Force Base, MO
Target
Merchandise Flow Team Member
06.2013 - 12.2013
Job overview
- Assisted customers with sales and service needs.
- Stocked Merchandise
- Assisted with inventory management and replenishment to ensure efficient merchandise flow.
- Collaborated with team members to receive and process incoming shipments accurately and timely.
- Maintained a clean and organized stockroom to support effective merchandise management.
- Contributed to the implementation of visual merchandising standards to enhance the customer shopping experience.
Kroger
Cashier
08.2011 - 12.2011
Job overview
- Attained customers satisfaction by quickly processing payments and bagging purchases.
- Covered multiple store areas by cross-training in different roles.
Walmart
photo lab
05.2008 - 10.2008
Job overview
- Created customer-specific prints following laboratory protocols and consistently maintained optimal performance levels.
- Printed digital images accurately, including number required and desired product texture.
- Maintained image quality by regularly cleaning and rinsing photo processing and darkroom equipment.
- Verified quality of computer-processed digital images and made skilled adjustments.
Education
Trident university internationalChandler, Arizona
Masters from public health
05.2025
University Overview
Louisiana State UniversityShreveport, LA
Bachelors of Science
12.2021
University Overview
Louisiana CollegePineville, LA
Bachelors of Science
05.2013
University Overview
Skills
- First aid administration
- Supply organization
- Plan-o-gram implementation
- Records updating
- Technical Troubleshooting
- Microsoft Office
- Drug administration
- Written communication
- Display building
- Inventory reporting
- Ticketing Systems
- IT documentation
- User access support
- Support ticket system management
Timeline
Help Desk Technician
STEERBRIDGE
09.2024 - Current
Front Desk Receptionist
Intensive Speciality Hospital
05.2024 - 07.2024
IT Computer Operator
GDIT
12.2021 - 06.2023
Medical Technician
Willis Knighton
09.2021 - 12.2021
Retail Service Merchandiser
Anderson Merchandising
07.2020 - 08.2021
Merchandise team
Lowe's Home Improvement
05.2019 - 08.2019
Aerospace Medical Technician
United States Air Force - Whiteman Air Force Base
03.2014 - 09.2017
Merchandise Flow Team Member
Target
06.2013 - 12.2013
Cashier
Kroger
08.2011 - 12.2011
photo lab
Walmart
05.2008 - 10.2008
Louisiana State University
Bachelors of Science
Louisiana College
Bachelors of Science
Trident university international
Masters from public health
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