- Web Development and Design
- App Development
- Blockchain Technology and Cryptocurrency
- Developing software, websites, and apps in various programming languages
Solomon Smith
Bowdon,Georgia
Summary
Enthusiastic and tech-savvy customer service professional with a solid foundation in blockchain technologies and extensive experience in customer support. Currently pursuing college education with an Excel certification and seeking to contribute my skills in a blockchain customer support role.
Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Sovereign Media Group
12.2021 - Current
- Deliver exceptional customer support, addressing inquiries and resolving issues through various communication channels
- Leverage knowledge of blockchain technologies to assist clients, enhancing their experience and understanding of products
- Collaborate with team members to streamline support processes and improve client satisfaction
Volunteer
Camp Kudzu
07.2022 - 07.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Associate
Walmart
01.2017 - 12.2020
- Provided friendly and efficient service to customers, assisting with their shopping needs and inquiries
- Managed cash transactions and maintained a high level of accuracy in the checkout process
- Played a key role in training new employees on customer service protocols and store policies
Crew Member
Burger King
01.2014 - 12.2016
- Delivered high-quality service in a fast-paced environment, handling customer orders and requests efficiently
- Ensured cleanliness and organization of the dining and kitchen areas to provide a pleasant dining experience
- Worked collaboratively with team members to maintain smooth operations during busy hours
Education
College -
West Georgia University
Carrollton, GA05.2028
High School Diploma -
Leake Central High School
Carthage, MS05.2016
Skills
- Customer Service Excellence
- Proficient in Blockchain Technologies
- Strong Communication and Problem-Solving Skills
- Experienced in Telegram and Twitter Platforms
- Cryptocurrency Trading Experience
- Team Collaboration and Time Management
- Complaint handling
- Positive attitude
- Customer success management
- Customer support
- Organized and efficient
Certification
Excel Certification
Interests
Timeline
Volunteer
Camp Kudzu
07.2022 - 07.2022
Customer Support Representative
Sovereign Media Group
12.2021 - Current
Customer Service Associate
Walmart
01.2017 - 12.2020
Crew Member
Burger King
01.2014 - 12.2016
High School Diploma -
Leake Central High School
College -
West Georgia University
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