Solomon Spaulding
Chicago,IL
Summary
I've always been taught that everything you want in life has to be worked for I strive to serve others with diligence and care. What I believe sets me apart from the crowd is my willingness to accomplish anything that is thrown at me. I listen and learn from others with experience in order to deliver top quality service. Being passionate is a choice, so no matter the challenge, I will always do my best to stay enthusiastic and driven. I love making the most out of my job by being a team player and connecting with the customers.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hotel Versey
Chicago, IL, USA
04.2021 - 10.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Assisted in training new front desk agents, sharing best practices and procedures.
Front Desk Receptionist
Weiss Memorial Hospital
Chicago, IL, USA
04.2020 - 03.2021
- Schedule appointments and events
- Answered heavy volume phone calls and handled high traffic lobby areas
- Resolved customer and guest complaints
Sales Representative
Window Works Window Treatments
Chicago, IL
03.2019 - 02.2020
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Front Desk Representative
Holiday Inn & Suites Chicago North Shore
Skokie, IL, USA
01.2018 - 02.2019
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
Radiology Technician -
Malcolm X College
Chicago, IL09.2025
Oakton Community College
Skokie, IL03.2023
Skills
- Goal-oriented
- Disciplined
- Team Player
- Active Listener
- Proficient Computer Skills
- Cash Handling
- Hospitality services
- Administrative Skills
- Microsoft Office
- Interpersonal communication skills
- Customer Service
- Sales Presentations
- Project Management
Timeline
Front Desk Agent
Hotel Versey
04.2021 - 10.2024
Front Desk Receptionist
Weiss Memorial Hospital
04.2020 - 03.2021
Sales Representative
Window Works Window Treatments
03.2019 - 02.2020
Front Desk Representative
Holiday Inn & Suites Chicago North Shore
01.2018 - 02.2019
Radiology Technician -
Malcolm X College
Oakton Community College