Gabrielle Almonte
Hollywood
Summary
Efficient associate known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Esme Miami Beach
Miami Beach
03.2026 - Current
- Managed reservations using hotel management software efficiently and accurately.
- Greeted guests warmly and provided exceptional customer service at front desk.
- Conducted regular audits to ensure cash handling compliance and security protocols.
- Managed cash transactions efficiently and accurately during daily operations.
Retail Sales Associate
Nike
Dania Beach
10.2024 - 02.2026
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Assisted customers with product selection and fit recommendations.
- Handled customer inquiries and resolved issues promptly and professionally.
Sales Associate
Bath and Body Works, Limited Brands
Flushing
09.2023 - 05.2024
- Provided accurate information about products, prices and services.
- Advised customers on fragrance selections based on their individual preferences and needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Showed customers different perfumes and demonstrated scents by spritzing on pulse points.
Sales Associate
Foot Locker
Flushing
08.2022 - 04.2023
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Computed purchases and received and processed cash or credit payment.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FLAssociate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Hollywood Hills High School
Hollywood, FLSkills
- Performance Improvement
- Cash Handling
- Guest Engagement
- Price memorization
- Upselling
- POS System Operation
- Store Opening and Closing
- Listening Skills
- Relationship Building
- Customer Service
- Positive and professional
- Problem-solving skills
- Goal-Oriented
Affiliations
- Physically active (soccer, gym, etc)
- Cook (by myself or with friends and family)
- Inquisitive (always love to learn new things!)
Timeline
Front Desk Agent
Esme Miami Beach
03.2026 - Current
Retail Sales Associate
Nike
10.2024 - 02.2026
Sales Associate
Bath and Body Works, Limited Brands
09.2023 - 05.2024
Sales Associate
Foot Locker
08.2022 - 04.2023
Bachelor of Arts - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Hollywood Hills High School