Vera Dugom
San Pablo,California
Summary
Motivated with the will to perform with a much more engaging personality and upbeat spirit for coworkers and guests at all times. To attend to the guest's needs as much as possible by providing solutions and maximizing customer satisfaction. The warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Embassy Suites By Hilton
05.2022 - Current
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to the best of my abilities.
Banquet Server
Embassy Suites By Hilton
01.2022 - 04.2022
- Provided friendly, courteous service to create memorable moments for guests
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Houseperson, Embassy Suites By Hilton
10.2020 - 11.2021
- Gathered linen supplies and organized linen closets for prompt room restocking
- Disposed of trash and recyclables each day to avoid waste buildup
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.Restocked room supplies such as facial tissues for a personal touch with every job
- Assist housekeepers by providing clean linens and items for both carts and rooms.
Education
Bachelor of Arts - Psychology
California State University
07.2022
Associate of Arts - Psychology
Contra Costa Collge
05.2020
Skills
- Team Collaboration
- Guest Interaction
- People skills
- Bilingual
- Performance Improvement
- Service Prioritization
- Dynamic Communication Skills
- Records Preparation
Timeline
Front Desk Agent
Embassy Suites By Hilton
05.2022 - Current
Banquet Server
Embassy Suites By Hilton
01.2022 - 04.2022
Houseperson, Embassy Suites By Hilton
10.2020 - 11.2021
Bachelor of Arts - Psychology
California State University
Associate of Arts - Psychology
Contra Costa Collge
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