SOLOMON WOODS
JACKSONVILLE
Summary
A results-oriented sales professional with a proven track record of driving revenue growth and fostering long-term client relationships. Leveraging extensive experience in both traditional and tech-driven industries, I excel in identifying business opportunities, developing strategic initiatives, and delivering tailored solutions to meet client needs. With a deep understanding of the ever-evolving tech landscape, I am adept at translating complex technical concepts into compelling value propositions. My entrepreneurial mindset, coupled with strong analytical skills, enables me to thrive in dynamic environments and lead cross-functional teams to success. I am seeking to leverage my expertise and drive innovation in a challenging tech/sales role.
Overview
10
10
years of professional experience
Work History
Expert
Apple
09.2023 - Current
- Directed and orchestrated comprehensive team training sessions to enhance product expertise and refine customer engagement strategies, fostering a culture of continuous improvement
- Used data-based decision making and drove strategic sales planning to achieve client retention in order to remain in Top 10 market positions across the Florida market
- Consistently achieved 80% of target sales goals for Apple Care and connected products, surpassing expected benchmarks of 60% and 70%, respectively, throughout the period from Q2 2023 to Q2 2024
- Finished Top 5 in overall business revenue with $400,000 for 2023 Q4 - 2024 Q2
- Created, managed, and led comprehensive group training initiatives to maintain Net Promoter Score (NPS) above 80%, ensuring exceptional customer experiences
- Exemplified leadership by cultivating a high-performance culture, coaching and guiding team members towards behavioral refinement and quantitative advancement, fostering a results-driven environment
- Proactively solicited feedback from both supervisors and colleagues to drive continuous personal development and enhance professional competencies.
Product Zone Specialist
Apple
09.2021 - 06.2023
- Led business development through sales performance and ensuring that our quarterly revenue report was up to market leading standards
- Finished Top 10 in overall revenue with $325,000 for 2023 Q2 & Q3
- Developed product knowledge of Apple Care Coverage VS
- Carrier Coverage comparison chart with team that helped our store move into Top 10 in our market of 32 stores
- Utilized pipeline strategies to create personalized solutions for all kinds of customer bases, ultimately resulting in higher revenue generation
- Collaborated with the management team to strategize optimal methods for personal development and team accountability, enhancing Product Zone efficiency
- Built familiarity with Customer Relationship Management (CRM) suite and used to stay up to date with market analysis
- Enriched customer experiences through relationship building and provided technical assistance to help troubleshoot any arising issues and maintain NPS scores.
Shift Supervisor
Starbucks
11.2014 - 08.2022
- Enforced adherence to Starbucks brand standards among partners consistently
- Maintained a safe and hazard-free working environment for partners and customers
- Formulated an optimized zoning strategy to maximize operational efficiency during peak periods, effectively meeting the demands of rapid customer influx
- Conducted equipment inspections on the work floor to verify operational integrity across all stations
- Managed financial reporting and inventory tracking processes to ensure fiscal transparency and operational efficiency.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
Sales Executive
Acquirent - Craftjack
07.2019 - 07.2021
- Used competitive analysis with inbound prospects to optimize revenue growth up to 50% and foster business expansion for their enterprise
- Elevated the value proposition of our innovative approach to enhancing businesses' acquisition strategies
- Analyzed potential client's preferred services and utilized account management software to help create business databases on a daily basis.
- Used consultative selling and territory management to create analytical reports to expand and promote brand to reach various audiences.
Senior Security Consultant
Brinks Home Security
01.2019 - 06.2019
- Aided clients in devising intricate solutions to safeguard their residential and commercial properties
- Emphasized how our company's products deliver peace of mind, enhancing client satisfaction and loyalty
- Conducted proactive follow-ups with clients to anticipate and address future requirements.
- Created and implemented security network framework across 10 devices.
Sr. Sales Representative/ Retention Specialist
Endurance Warranty
08.2017 - 09.2018
- Examined customer requirements for automotive warranty coverage, incorporating financial constraints and lifestyle preferences to provide a complete solution
- Engaged in daily client pitches aimed at boosting company revenue streams
- Oversaw and managed consumer account information for accuracy and business development in order to develop timelines for market forecasts
- Maintaining consumer relationships through strategic planning and creating innovative closing techniques to result in higher client retention.
- Closed over 54 consultative sales to increase profits by 65%.
Education
Google Cybersecurity Professional Certification -
03.2024
Certification of Completion - Coding Bootcamp, Northwestern University -
Northwestern University
Evanston, IL07.2021
High School Diploma -
Evanston Township High School
Chicago, IL06.2012
Skills
- Business Development
- Technical Proficiency
- Microsoft Suite
- CRM Suite
- Report Analysis
- Sales and performance
- Market Research
- Consulting
- Team Development
- Critical Thinking
- Cybersecurity insight
- Risk analysis
- Leadership
- Problem-Solving
- IOS/MacOS/iPadOS fluency
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Computer Skills
- Problem Resolution
- Organizational Skills
Timeline
Expert
Apple
09.2023 - Current
Product Zone Specialist
Apple
09.2021 - 06.2023
Sales Executive
Acquirent - Craftjack
07.2019 - 07.2021
Senior Security Consultant
Brinks Home Security
01.2019 - 06.2019
Sr. Sales Representative/ Retention Specialist
Endurance Warranty
08.2017 - 09.2018
Shift Supervisor
Starbucks
11.2014 - 08.2022
Google Cybersecurity Professional Certification -
Certification of Completion - Coding Bootcamp, Northwestern University -
Northwestern University
High School Diploma -
Evanston Township High School
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