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Solonda Wesley
IT Support Specialist
Camden,SC
Summary
Detail-oriented IT Support Specialist with over a year of experience in troubleshooting and customer service, specializing in software and hardware problem resolution and network management. Skilled in utilizing remote support tools to efficiently address user needs and maintain service quality. Aims to leverage meticulous record-keeping and time management abilities to contribute to team success in a tech-driven workspace.
Overview
7
7
years of professional experience
Work History
VoIP Phone Installer
GDIT (Fort Jackson Post)
03.2024 - 07.2024
- Laid out materials and system components to prepare for installation.
- Ensured flawless VoIP phone operations by installing and maintaining telecom equipment.
- Played a key role in testing and verifying circuits for reliable service delivery.
- Generated detailed reports, aiding senior telecommunications engineers.
IT Technician
Conduent (A3 Contract)
10.2023 - 10.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
IT Support Specialist (Contract)
TD Bank
02.2023 - 08.2023
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Data Entry Specialist
Excess Telecom
01.2022 - 01.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines, protocols, and HIPPA.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
IT Technician
Richland County School District (TEKsystems Contract)
06.2022 - 08.2022
- Collected and documented laptop serial numbers across multiple schools, enhancing device tracking for over 7,000 units.
- Maintained stringent data security standards by executing data wiping software on all devices.
- Improved data management processes through efficient organization of disposal data in Microsoft Excel.
- Proactively traveled to support device disposal operations, exemplifying adaptability and trustworthiness.
Business Analyst Intern
Johnson Space Center/NASA (Remote)
05.2021 - 08.2021
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Gathered and documented requirements for projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
Substitute Teacher
Kelly Services
07.2017 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
AS of Arts -
Southern New Hampshire University
07.2024
B.A. General Studies -
Southern New Hampshire University
Associate of Applied Science - Computer Technology/Information Technology
Central Carolina Technical College
08.2021
Cybersecurity Certificate -
Central Carolina Technical College
08.2021
Skills
- Remote Technical Support
- Customer Service
- Help Desk
- Database Management
- System Upgrades
- Configuration
- Hardware Installation
- Software Installation
- Network Administration
- Network Security
- Communication
- Documentation
- ServiceNow
- Microsoft Applications
- Attention to Detail
- Time Management
- Positive Attitude
- Power Tool Operation
- Following safety practices
- Customer Relations
- Troubleshooting
- Inventory Accountability
- Supply Inventory Management
Accomplishments
- Ensured flawless VoIP phone operations by installing and maintaining telecom equipment.
- Played a key role in testing and verifying circuits for reliable service delivery.
- Generated detailed reports, aiding senior telecommunications engineers.
- Achieved operational system efficiency through rigorous analysis and troubleshooting.
- Boosted productivity by orchestrating the setup of 29 lab workstations.
- Expedited deployment processes through assisting in the imaging of 30 laptops.
- Paved way for seamless onboarding by preparing computer shipments for new hires.
- Proactively supported clients with remote technical issues
- Identified and engaged with development teams to resolve suspected defects
- Analyzed and interpreted diagnostic data to isolate problems
- Provided remote troubleshooting and installation assistance
- Collaborated with multiple business units for seamless problem resolution
- Verified and completed enrollment applications, driving compliance
- Managed high-volume data entry, boosting productivity
- Collaborated to refine data management processes, increasing team efficiency
- Collected and documented laptop serial numbers across multiple schools, enhancing device tracking for over 7,000 units
- Maintained stringent data security standards by executing data wiping software on all devices
- Improved data management processes through efficient organization of disposal data in Microsoft Excel
- Proactively traveled to support device disposal operations, exemplifying adaptability and trustworthiness
- Crafted and refined business proposals for maximum clarity
- Led critical project initiatives ensuring alignment with strategic goals
- Advised Exploration Technology Office on best practices, boosting operational efficiency
- Collected and interpreted data, offering valuable business insights
- Effectively assigned and evaluated IT support tasks, elevating student understanding and performance.
- Diligently tracked student progress, offering constructive feedback that drove academic improvement.
- Innovatively adapted lesson plans in collaboration with teachers, bolstering classroom engagement.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Interests
AI
Innovative Technology
Best Practices in Cybersecurity
Software
Presentation software
Spreadsheets
Operating systems
Programming languages
Collaboration tools
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsTeam Building / Company Retreats4-day work week401k matchCompany CultureWork from home optionStock Options / Equity / Profit SharingPersonal development programsCareer advancementPaid time offFlexible work hoursAffiliations
- NASA Community College Aerospace Scholar Alumni (NCAS)
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Arabic
Elementary (A2)
Portuguese
Elementary (A2)
Timeline
VoIP Phone Installer
GDIT (Fort Jackson Post)
03.2024 - 07.2024
IT Technician
Conduent (A3 Contract)
10.2023 - 10.2023
IT Support Specialist (Contract)
TD Bank
02.2023 - 08.2023
IT Technician
Richland County School District (TEKsystems Contract)
06.2022 - 08.2022
Data Entry Specialist
Excess Telecom
01.2022 - 01.2023
Business Analyst Intern
Johnson Space Center/NASA (Remote)
05.2021 - 08.2021
Substitute Teacher
Kelly Services
07.2017 - 01.2021
AS of Arts -
Southern New Hampshire University
B.A. General Studies -
Southern New Hampshire University
Associate of Applied Science - Computer Technology/Information Technology
Central Carolina Technical College
Cybersecurity Certificate -
Central Carolina Technical College
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