Esteban Gamon
Mesa,AZ
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Discover Card Outbound Phone Transfer Agent
Education At Work
Tempe, AZ
12.2020 - Current
- Continuously update contact information, review scripted disclosures, and transfer card holders to an account specialist who handles the account further
- Provide ongoing support to leadership by aiding new hires in acclimating to designated role
Sparklight Technical Support Ambassador
Education At Work
Tempe, AZ
07.2020 - 12.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and cable
Sales Associate
Tommy Hilfiger
Phoenix, AZ
07.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Host
Oink Cafe
Chandler, AZ
12.2018 - 06.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Sales Associate
Calvin Klein
Tucson, AZ
06.2017 - 06.2018
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Bachelor of Science - Applied Biological Sciences
Arizona State University
Tempe, AZ05.2022
Skills
- Customer Service Process Improvement
- Training Classes
- Hardware Diagnostics
- Remote Technical Support
- Time Management
- Service Quality
Timeline
Discover Card Outbound Phone Transfer Agent
Education At Work
12.2020 - Current
Sparklight Technical Support Ambassador
Education At Work
07.2020 - 12.2020
Sales Associate
Tommy Hilfiger
07.2019 - 07.2020
Host
Oink Cafe
12.2018 - 06.2019
Sales Associate
Calvin Klein
06.2017 - 06.2018
Bachelor of Science - Applied Biological Sciences
Arizona State University
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