Paulina Rivera
El Paso
Summary
Detail-oriented and motivated college student specializing in Accounting, Business, and Economics, with a strong background in customer service, phone communication, and task management. Proven ability to excel in fast-paced environments that require accuracy, professionalism, and confidentiality. Skilled in leveraging organizational capabilities and reliability to consistently deliver quality work. Eager to contribute to a business or administrative role that values dedication and precision.
Overview
5
5
years of professional experience
Work History
Outbound Phone Transfer Agent
Education at Work
12.2025 - Current
- Made 150+ outbound calls daily to Discover cardholders with past-due balances to facilitate payments.
- Verify and update customer contact information with accuracy.
- Follow compliance scripts and review required disclosures.
- Transfer customers to account specialists for advanced support.
- Consistently communicated with clients in a professional manner while ensuring confidentiality in all discussions.
- Demonstrate proactive problem-solving and effective teamwork.
Team Member
Dairy Queen
06.2022 - 09.2022
- Processed customer transactions and maintained accurate cash handling.
- Prepared food items in accordance with safety and quality standards.
- Supported store operations through cleaning, stocking, and customer service.
- Worked efficiently in a fast-paced environment while maintaining attention to detail.
Team Member
Chick-fil-A
10.2021 - 04.2022
- Delivered high-quality customer service and resolved customer concerns.
- Managed cash register operations and order accuracy.
- Prepared food items and followed strict safety guidelines.
- Assisted with cleaning, bussing, and maintaining a professional environment.
Cashier and Customer Service
Corner Bakery Cafe
07.2021 - 10.2021
- Processed payments and handled customer orders with accuracy.
- Provided friendly and efficient customer service.
- Maintained cleanliness and supported daily store operations.
- Followed food safety and handling procedures.
Education
Associate of Arts - Accounting, Business, and Economics
El Paso Community College
07-2026
Skills
- Customer service expertise
- Effective phone communication
- Data entry accuracy
- Task prioritization
- Analytical problem-solving
- Transaction processing accuracy
- Effective team engagement
- Regulatory compliance focus
- Proficient in Microsoft Word, Excel, and Outlook
- Fluent in Spanish
Timeline
Outbound Phone Transfer Agent
Education at Work
12.2025 - Current
Team Member
Dairy Queen
06.2022 - 09.2022
Team Member
Chick-fil-A
10.2021 - 04.2022
Cashier and Customer Service
Corner Bakery Cafe
07.2021 - 10.2021
Associate of Arts - Accounting, Business, and Economics
El Paso Community College