Leslie Lopez
El Paso
Summary
Dynamic and adaptable professional with experience in customer service roles. Known for excellent communication and teamwork skills, contributing to efficient operations and positive client relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Outbound Phone Transfer Agent
Education at Work
El Paso, TX
09.2024 - 12.2024
- Assisted in processing shareholder transactions and maintaining accurate records.
- Supported the resolution of client inquiries and issues promptly and efficiently.
- Collaborated with team members to ensure timely distribution of financial statements.
- Utilized industry-standard software to track and manage client accounts effectively.
- Engaged in ongoing training to enhance knowledge of transfer agent responsibilities.
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
Cashier
Rudy's BBQ And Country Store
El Paso, TX
01.2024 - 06.2024
- Processed customer transactions efficiently using POS systems.
- Assisted with inventory management by restocking shelves and organizing products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash and credit transactions accurately, ensuring proper cash drawer balance.
- Collaborated with team members to improve workflow during peak hours.
- Supported training of new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Drive-Thru Cashier
Taco Bell
El Paso, TX
08.2021 - 11.2023
- Processed customer orders efficiently using point-of-sale systems.
- Maintained accuracy in cash handling and transaction processing.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to achieve daily sales goals and improve workflow.
- Trained new staff on operational procedures and customer interaction techniques.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented best practices for food safety and cleanliness standards in the drive-thru area.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
Cashier
McDonald's
El Paso, TX
08.2021 - 11.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Northwest Early College High School
El Paso, TX05-2021
Associate of Arts -
El Paso Community College
El Paso, TX12-2020
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX05-2026
Skills
- Microsoft office
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Outbound Phone Transfer Agent
Education at Work
09.2024 - 12.2024
Cashier
Rudy's BBQ And Country Store
01.2024 - 06.2024
Drive-Thru Cashier
Taco Bell
08.2021 - 11.2023
Cashier
McDonald's
08.2021 - 11.2023
High School Diploma -
Northwest Early College High School
Associate of Arts -
El Paso Community College
Bachelor of Arts - Psychology
The University of Texas At El Paso