Susana Martinez
Apache Junction,AZ
Summary
Pursuing dual degrees in Architectural Studies and Construction Management at Arizona State University. Demonstrates strong work ethic and adaptability, with proven ability to master new skills quickly. Experienced in delivering excellent customer service and collaborating effectively in team environments.
Overview
3
3
years of professional experience
Work History
Outbound Phone Transfer Agent
Education at Work
Tempe, AZ
05.2025 - Current
- Properly communicated ideas, issues, and questions with team members and supervisors.
- Followed scripts to ensure consistent messaging during calls and conversations.
- Ensured compliance with company policies regarding call center operations
Merchandising Associate
Kohl's
Mesa, AZ
08.2022 - 05.2025
- Trained and qualified to work in every section or position, including the customer service desk, return drop/Amazon desk, omni fulfillment, sales floor, and truck unloading.
- Collaborated with fellow associates to keep the store recovered and shoppable for customers.
- Provided excellent customer service by answering questions and listening to customers' needs.
Landscape Development Intern
Brightview Landscape Development
Phoenix, AZ
06.2023 - 08.2023
- Attended site visits and progress checks.
- Completed multiple on-screen takeoffs.
- Put together an online database for rock samples.
- Finalized and sent out closing contracts on completed jobs.
Education
Bachelor of Science in Design - Architectural Studies
Arizona State University
Tempe, AZ05-2027
Bachelor of Science - Construction Management And Technology
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2023
Skills
- Customer service
- Teamwork and collaboration
- Compliance awareness
- Design software
- Microsoft applications
- Adobe applications
References
References available upon request.
Timeline
Outbound Phone Transfer Agent
Education at Work
05.2025 - Current
Landscape Development Intern
Brightview Landscape Development
06.2023 - 08.2023
Merchandising Associate
Kohl's
08.2022 - 05.2025
Bachelor of Science in Design - Architectural Studies
Arizona State University
Bachelor of Science - Construction Management And Technology
Arizona State University
High School Diploma -
Apache Junction High School
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