Isabella Lopez

• Joined Phone Transfer Team at Discover Financial Services to handle outbound calls with past-due Discover Card holders.

• Updated contact information and reviewed scripted disclosures during calls.

• Facilitated communication between cardholders and account specialists through efficient call handling, information updates, and seamless transitions.

• Provided exceptional customer service by handling inbound calls from members, addressing inquiries regarding insurance coverage, benefits, and processing payments
• Demonstrated effective communication skills and empathy to resolve customer concerns promptly and accurately
• Collaborated with team members to ensure efficient and smooth operations within the Member Payment Team

• Handled outbound calls to assist Blue Cross Blue Shield members and healthcare providers with payment-related concerns.

• Supported members by addressing inquiries regarding insurance coverage and benefits for Blue Cross Blue Shield Arizona.

• Addressed member concerns empathetically while upholding professional standards at all times.

• Collaborated across departments to ensure seamless and efficient customer support.

• Assisted customers with inquiries, facilitated purchases, and offered product and service recommendations
• Addressed customer concerns promptly and effectively, utilizing Lowe’s resources to provide solutions
• Monitored self-checkout systems, helping as required
• Ensured accurate transactions while providing efficient service

• Packed outgoing orders with expediency
• Sorted inbound product returns
• Consistently achieved daily metric goals focused on efficiency and volume
• Provided training for new associates as well as supervised them throughout their onboarding process