Solwan Mohamed
Denver,CO
Summary
Extremely dedicated and goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations, and persuasive communication skills.
Overview
5
5
years of professional experience
Work History
Consultant
Canvas Credit Union
02.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified the most appropriate banking products.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
Financial Service Specialist
Arapahoe Credit Union
02.2020 - 08.2021
- Balanced teller drawers and ATM cash.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
Teller
Canvas Credit Union
01.2019 - 12.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Arts - Finance
University of Colorado Denver
Aurora, CO12.2024
Associate of Arts - Business
Community College of Denver
Denver, CO05.2019
Skills
- Information Protection /Security
- Excellent Communication
- Critical Thinking
- Self-Motivated
- Decision-Making
- Financial product knowledge
- Sales expertise
- Cash Handling
- Banking operations knowledge
Summary of Skills
- Background in financing, loan processing, and customer service.
- Ability to work well in a team to ensure a positive customer experience and work environment.
- Recognized for my leadership and hard work
Key Skills
- Communication Skills
- Problem-Solving Skills
- Organization skills
- Relationship building
- Knowledge of Financial Services
- Customer Service Skills
- Detail Oriented
Timeline
Consultant
Canvas Credit Union
02.2022 - Current
Financial Service Specialist
Arapahoe Credit Union
02.2020 - 08.2021
Teller
Canvas Credit Union
01.2019 - 12.2019
Bachelor of Arts - Finance
University of Colorado Denver
Associate of Arts - Business
Community College of Denver
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