Som Basnet
Erie,PA
Summary
Detail-oriented operations manager and dedicated educator with expertise in customer service and student engagement. Skilled in resolving issues through effective communication and fostering relationships with stakeholders. Committed to enhancing operational efficiency and creating stimulating learning environments that empower student success.
Overview
11
11
years of professional experience
Work History
Truck Driver
ProSport Express
Elk Grove Village, Illinois
11.2023 - 02.2026
- Operated long-haul trucks to efficiently deliver goods across various regions.
- Delivered freight to customers while ensuring quality standards were met.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted thorough pre-trip inspections to guarantee vehicle safety and compliance.
- Managed vehicle maintenance schedules to minimize risk of breakdowns on the road.
- Communicated with dispatchers regarding pickup and delivery times.
Casino Floor Supervisor
presque isle downs & casino
Erie, Pennsylvania
02.2020 - 10.2023
- Managed casino table games in designated areas, ensuring compliance with state regulations and internal controls for smooth operations.
- Oversaw daily operations on casino floor, ensuring adherence to policies and enhancing guest experience.
- Coordinated staff schedules and resolved personnel issues to maintain optimal staffing levels.
- Trained new employees on customer service protocols and gaming procedures.
- Resolved guest inquiries and complaints, providing exceptional service experiences.
Gaming Dealer
presque isle downs & casino
Erie, Pennsylvania
06.2019 - 10.2023
- Managed cash transactions, ensuring accurate payouts and changes for smooth game operations.
- Applied knowledge of multi-game formats, including poker variations and Blackjack, to enhance player experience.
- Dealt cards for various table games, ensuring fair play and adherence to rules.
- Adhered to safety protocols while handling chips and currency, promoting a secure gaming environment.
Teacher
Green Valley Academy
ilam, jhapa
05.2015 - 05.2016
- Implemented effective classroom management strategies that promoted student engagement and collaboration.
- Created engaging lesson plans that enhanced student understanding of curriculum standards.
- Leveraged educational technology tools to facilitate interactive learning experiences that increased student participation.
Education
Associate of Science - Science Education
Balmiki Lincoln College
Birtamod06-2014
Skills
- Effective classroom management
- Time management
- Customer service
- Staff management
- Staff training
- Problem solving
- Attention to detail
- Communication skills
- Interpersonal skills
- FLUENT IN Nepali
- Long-haul driving
- Cargo handling
- Vehicle maintenance
- Safety compliance
- Logistics coordination
Languages
Nepali
Native/ Bilingual
English
Professional
Hindi
Professional
Urdu
Professional
Timeline
Truck Driver
ProSport Express
11.2023 - 02.2026
Casino Floor Supervisor
presque isle downs & casino
02.2020 - 10.2023
Gaming Dealer
presque isle downs & casino
06.2019 - 10.2023
Teacher
Green Valley Academy
05.2015 - 05.2016
Associate of Science - Science Education
Balmiki Lincoln College