Somah TRAORE
The Bronx,NY
Summary
A hard working and self-motivated individual and Team player Talented Team Leader with 14 years of success in Telecommunications Environments (Technical, Marketing and Sales aspect. Manage multiple projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains Provide solutions through a creative yet pragmatic approach. Aiming at establishing a mutually beneficial relationship with your organization
Overview
22
22
years of professional experience
Work History
Driver
Uber
12.2021 - Current
- Always receiving appreciation for Riders for the professional attitude and high customer service skills and receiving appreciation from Uber for the high rating and for being part of the 2% of the best Uber Driver.
AUS-Access Control
Bank of New York Mellon
New York City, USA
11.2019 - 07.2021
- Reporting, Alarm monitoring troubleshooting …..)
Manager
M. Force Restaurant
Jamaica, Queens, USA
05.2018 - 10.2019
- Supervised team of 12 employees and delegated duties and responsibilities to each member.
- Met or exceeded sales goals for every single Month
- Continually monitored restaurant for service, food, cleanliness issue
- Oversee employee work in front and back of house to ensure compliance with company policies, regulation and food safety guideline
Account Executive
Capital NYC (Ora- Group)
New York City, USA
04.2019 - 08.2019
- Establish, build and expand relationships with existing and potential customers at multiple levels in the organization
- Schedule and attend face-to-face presentations
- Direct Marketing Services in promoting Spectrum’s products, services, and commitment to customer satisfaction to support business retention and expansion
International Carrier Service & Roaming Supervisor
MTN
09.2016 - 05.2017
- Roaming retails pricing and profitability analysis
- Bundle and other offers, Marketing strategy elaboration
- Product and Service Campaign on local TV and Radio Station
- Profitability analysis and Reporting
- Pricing simulations for initiatives related to Wholesale Roaming (IOT) discount deals and Retail Roaming propositions.
- Initiate and follow-up all internal procedures related to services’ technical implementation on Billing, IN and Core Network (Roaming launching (Postpaid, Prepaid, SMS, Data, Short Code, New NDCs and Bundle) inbound and outbound.
- Met or exceeded of roaming commercial launching for every single month
- Local calls or international calls Promotion and bonuses launching
International Carrier Service Acting Manager - Finance Department
MTN Guinea
02.2015 - 09.2016
- Local Interconnection invoices based on the monthly incoming minutes with every single mobile Operator.
- Roaming and Interconnection Revenue weekly Reporting to the CFO
- Prospected and identified new opportunities to recruit partners
- New Roaming contract and IOT Discount negotiation
- Financial Statement and Payment follow up
- Monitor & Investigate revenue drops & leakage issues and implement/engage relevant teams for troubleshooting.
- International Roaming Financial Clearing House and Payment follow-up
- Ensuring effective governance and engagement at all levels.
- Proactive training and personal development
- Monitoring of TAP transfer and IOT charging issues between our RP and Data Clearing House and Financial Clearing Services
Wholesale Carrier Services Acting Manager
MTN GUINEA
01.2014 - 02.2015
- Coordinated commercial partnership discussions, negotiations, execution and management with various mobile Operators/partners across the world.
- Ensure project implementation within internal policies and strategies reducing risk.
- Arranging appropriate systems access for new recruits
- Preparing training material for new recruits and existing staff
- Consultation with MTN Guinea’s Marketing & Commercial teams to determine market demands for roaming discounts; develop & launch profitable retail propositions for MTN Group operations.
- Grew international Roaming and Interconnect revenues by increasing numbers of commercial roaming Partners towards profitable destinations and numbers of international traffic carrier (Teltac, MouNa) and initiated direct interconnection with Neighboring Countries (Orange Mali, Sotelma, MTN CI, Sentel Tigo Senegal) by increasing inbound international interconnection traffic.
- Acting as liaison for the roaming team with roaming partners and developing frameworks in which maximum roaming launches could be undertaken in the most time and cost-effective manner.
- Initiated and follow -up the implementation of all roaming technical projects (testing tools, steering, QoS Tools Implementation)
- Recorded, managed and escalates project risks, issues, assumptions and dependencies
- Improved client Relationship through events and personal contact program achieving a 92% of customer satisfaction rating.
Interconnection and Roaming Supervisor
MTN
01.2011 - 10.2014
- Monthly SDR rate and follow up the implementation on Billing side
- All interconnection’s link KPI analysis and Interconnection link upgrade if necessary, to avoid traffic congestion
- Responsible for the consolidation and expansion of the worldwide international roaming service coverage.
- Interconnection link upgrade
- Constantly monitoring of roaming KPIs and taking corrective actions to ensure achievement of targets.
- New roaming contracts et implementation follow-up
- Day-to-day processing and settlement of roaming records.
- Financial clearing house and data clearing
- New international carriers and pricing
- IR21 and AA14 update and implementation follow-up
- Coordinate all new network partners worldwide for roaming relationship, from Initial proposal, Legal documentation, sim & data exchange, requesting network & billing config, testing coordination & launching services.
- Designed and maintained all the dashboards with critical information for the business.
- Effective liaison who coordinated the efforts of many frontline team members of the Sales and Marketing, Management, Technology, and Technical Departments + to successfully meet required specifications, milestones and completions of projects and deliverables.
- Arranging appropriate systems access for new recruits
- Collaborated closely with team members to deliver project requirements, develop solutions and meet deadlines.
- IR21 and AA14 update and implementation follow-up
- Troubleshooting application faults
Acting of Regulatory affairs Manager
MTN Guinea
02.2009 - 07.2014
- Collecting data and other requirements from the Authority of Telecom Regulation
- Deal with inter-Mobile Operators meeting and follow up all the recommendations
- Maintain contacts with the national Authority of telecommunication Regulatory, to monitor the authorization process of all the Company practices, replying promptly to any eventual requests for additional document
- Produced the monthly international inbound report and provided the physical SDR.
- Attend the weekly inter-mobile operator’s interconnection traffic fraud meeting and follow up the recommendations
- Interpret regulatory rules or rule changes and ensure that they are communicated through corporate policies and procedures.
- Interface ARPT / MTN Customer service regarding the identification and registration.
- Provide technical review of data or reports that will be incorporated into regulatory submissions to assure clarity of presentation.
- Interpret regulatory rules or rule changes and ensure that they are communicated through corporate policies and procedures.
- Provide technical support regarding the short code implementation requested by ARPT.
- Assumed broader role of regulatory advocacy and implementation of regulatory obligations and policies company-wide within telecom regulation, technology development, digital economy, consumer, environment protection, and construction regulation.
Acting of the International Roaming Coordinator
MTN
01.2010 - 01.2011
Technical Coordinator
MTN Guinea
02.2009 - 03.2010
- Collaborated with engineers to troubleshoot and resolve testing failures.
- Improved customer satisfaction by finding creative solutions to problems.
- Handling customer escalations.
- Prioritizing the network launch schedule to meet finance & marketing targets, dealing with many vendors (BICS, Syniverse and Sigos) in the end to end process.
- Responsible for the follow-up, analysis and forecast of the KPIs of the business.
- Supervise IREG & TADIG Test & Network Test (QoS).and proceed to the validation.
- Optical fiber’ Project Coordination MTN/ Sotelgui.
- Interconnect link establishment and Link upgrade with Local Mobile Operators and International direct interconnection link.
- Mobile Network’s traffic congestion and others QoS reporting.
- Network fraud and simbox detection and blocking by IN Platform.
- IREG TESTING (CAMEL, POSTPAID, DATA TEST), TADIG TESTING.
- Periodical QoS Test (Voice, SMS and Data…).
- Owning the technical overview for all aspects of the network architecture.
- Leading the daily Scrum meetings to ensure everyday activities. Share and prioritize the workload throughout the team.
- Maintain a good communication with the clients and higher management regarding the technical state of the network.
Acting of the Interconnect Statistic and Financial Data Coordinator
MTN
01.2009 - 01.2010
Core Network Engineer
Sotelgui
04.2004 - 08.2008
- Planning, and technical consultancy for IT and Telecom projects. The activities of the project include.
- Interaction with the client, development of solutions, red sizing, risk assessment, planning of activities, start-up of hardware and software, test protocols and project documentation.
- Identify new approaches and propose new solutions to business issues while utilizing extensive product awareness to confidently advice on new product opportunities to customers.
- First National Numbering Plan Change Engineer.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Effectively managed a variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Responded to user support calls each week regarding network issues to correct problems, check functionality of resolutions and document support.
- Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Delivered expert setup of Desk phone systems and call management systems for workstations.
- Through proactive management and communication, I provide connectivity solutions on a consultative basis in the fast-paced Telecoms industry.
- Tracked network and telephony devices for performance.
- Alarms monitoring.
- TDRs back-up.
- NDCs creation.
- FH links creation and update.
- Running different cables and working on putting up racks.
- Switch Replacements.
Cable Technician
Sotelgui Guinea
06.2003 - 01.2004
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Moving equipment/hardware.
- Climbing on a ladder.
- Terminating category 5 & 6 copper connectors.
- The color sequence for crimping an RJ-45 plug.
Education
Master of Science - PCS-Electronics
University Gamal Abdel Nasser-Republic of Guinea
06.2007
Bachelor of Science - Engineering Physics and Chemistry
University Gamal Abdel Nasser-Republic of Guinea
06.2003
Statistics and Management -
University Gamal Abdel Nasser-Republic of Guinea
07.2002
DEUG of Science - Physics & Chemistry
University Gamal Abdel Nasser-Republic of Guinea
07.2001
Skills
- Ability to coordinate and prioritize multiple demands
- Initiative
- Work independently
- Maintain confidential and sensitive information
- Product testing
- Troubleshooting skills
- Ability to communicate clearly
- Proficiency in Microsoft Office suite
- Preventive maintenance
- Strong skills in Minsat
- Strong skills in ADC
- Strong skills in CRM
- Strong skills in TABS
- Customer service
- Marketing
- Sales
- Reporting
- Project Management
- Core Network Engineer
- TCP/IP
Training
- Primary Care Industry: Insurance-Mission-Strategy- Personalized solutions and Financial education, Primerica, NYC, 01/2023
- Art of Communication, BNY Mellon, 08/2020
- Exceptional Customer Care, BNY Mellon, 07/2020
- Strategic Roaming indicators for Managers Telco Revenue Assurance, Dusseldorf, Germany, 05/2017
- Roaming testing, roaming fraud and Roaming management) and Revenue Assurance, WEDO Technology, Lisbon, Portugal, 05/2017
- Network Fraud and Simbox detection; worldwide Roaming and implementation with SIGOS, Frankfurt, Germany, 06/2016
- Telecom for Non-Technical, Neotelis France, 09/2016
- Critical Conversation, Vital Smart, 07/2016
- MTN Group Carrier Service & Roaming Workshop, Pretoria, South Africa, 02/2016
- Mobile Policy charging control, Signaling BRX, DSS & DEA IPX Services and Risk Management, Sinyvers, 2016
- BICS and MTN Guinea - Carrier Services strategies, Dakar, Senegal, 03/2015
- Project Management, MTN Academy, 02/2015
- Project Management, Neotelis, France, 04/2015
- Financial clearinghouse (One1Clear), Syniverse (FCH), Dubai, 2014
- Roaming (IOT Strategy, Retail Roaming, IREG and TADIG in detail), Syniverse, 2014
- WIMAX / FTTX, Huawei Technologies, 2013
- Linux, Unix, Security System & Network, MITCOM’S, 2012
- Finance (Budget, Business Case, Business Plan), Neotelis Inc, 2012
- Professional Communication, Global Challenge Corporation Ivory Coast, 2012
- Configuration and Maintenance of the RBS 2112, Ericson, 2012
- OptiX OSN Series Product Training (SDH, WDM, & T2000), Huawei Technology, 2011
- OSN3500 NG-SDH Product Training, Huawei Technologies
- OSN6800 NG-WDM/OTN Product Training, Huawei Technologies
- IManager T2000 Operation and Maintenance Training, Huawei Technologies
- CX Tool Technical Training-Release 2.4, MEMOTEC, 2010
- Regulation in Telecom with ’ARPT, World Bank, 2009
- Windows System Exploitation (XP/2003/Vista), Rapidass, 2009
- 2009: TCP/IP avec Rapidass
Hobbies and Interests
- Sport (Soccer)
- Reading
Languages
- French
- English
Timeline
Driver
Uber
12.2021 - Current
AUS-Access Control
Bank of New York Mellon
11.2019 - 07.2021
Account Executive
Capital NYC (Ora- Group)
04.2019 - 08.2019
Manager
M. Force Restaurant
05.2018 - 10.2019
International Carrier Service & Roaming Supervisor
MTN
09.2016 - 05.2017
International Carrier Service Acting Manager - Finance Department
MTN Guinea
02.2015 - 09.2016
Wholesale Carrier Services Acting Manager
MTN GUINEA
01.2014 - 02.2015
Interconnection and Roaming Supervisor
MTN
01.2011 - 10.2014
Acting of the International Roaming Coordinator
MTN
01.2010 - 01.2011
Acting of Regulatory affairs Manager
MTN Guinea
02.2009 - 07.2014
Technical Coordinator
MTN Guinea
02.2009 - 03.2010
Acting of the Interconnect Statistic and Financial Data Coordinator
MTN
01.2009 - 01.2010
Core Network Engineer
Sotelgui
04.2004 - 08.2008
Cable Technician
Sotelgui Guinea
06.2003 - 01.2004
Master of Science - PCS-Electronics
University Gamal Abdel Nasser-Republic of Guinea
Bachelor of Science - Engineering Physics and Chemistry
University Gamal Abdel Nasser-Republic of Guinea
Statistics and Management -
University Gamal Abdel Nasser-Republic of Guinea
DEUG of Science - Physics & Chemistry
University Gamal Abdel Nasser-Republic of Guinea