Medical Field (RN)
Soman Adhikari
Dentistry
Reynoldsburg,OH
Summary
Polite and positive worker with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Patient-focused Managing Dentist with exemplary talents in communicating and collaborating with the clinical staff. Determined practitioner ensuring that all functions in the office are progressing smoothly and efficiently. Known for being a valued team player with a high level of service to patients. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Overview
4
4
Languages
1
1
year of professional experience
Work History
Front Desk Receptionist, Dentist
Reynoldsburg Dental Group
Columbus, OH
11.2020 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained floor cleaning.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Entered daily data in computer systems and documented office activities.
- Set appointments with patients and potential patients.
- Answered phone calls and answered questions from potential patients.
- Addressed client inquiries and updated database information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Maintained computer and physical filing systems.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Maintained confidentiality of patients records and client information to prevent mishandling of data and potential breaches.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation at end of shift.
- Comforted patients and families by offering support and encouragement.
Picking Packer
L Brands
Reynoldsburg, OH
08.2020 - 11.2020
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Exceeded goals through effective task prioritization and great work ethic.
- Printed labels, packaged boxes and loaded into outbound containers.
- Removed items from shelves or storage bins and scanned tags.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Cashier, Cleaner, and Cook
McDonald's
Reynoldsburg , OH
03.2020 - 05.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Verified proper portion sizes and consistently attained high food quality standards.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
- Stored food properly by adhering to food safety policies and procedures.
- Followed production list provided by supervisor.
Education
High School Diploma -
Reynoldsburg High School Health Sciences & Human Services Academy
Reynoldsburg, OHSkills
Telephone etiquette
Electronic records management
Office administration
Patient engagement
Social perceptiveness
Problem-solving
Charting
Patient care
File management
Office supplies inventory management
Call forwarding
Sorting and labeling
Office organization
Verbal and written communication
Scheduling
Fluent in [Nepali and English]
Computer proficiency
Multitasking abilities
Basic math
Teambuilding
Good telephone etiquette
Cultural awareness
Compassion
Teamwork
First Aid/CPR
Computer skills
Reading comprehension
Responsible
Customer Service
Accomplishments
- Got accepted to three different Universities (OHIO STATE UNIVERSITY, THE UNIVERSITY OF UTAH, AND SYRACUSE UNIVERSITY )
- Currently studying at OSU
- Came to America
* Graduated high school with 3.5 GPA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Badminton
Flight school
Dental hygiene
Real estate
Computer science
Investment
Art and culture
Cultural programs
Acting
Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
Front Desk Receptionist, Dentist
Reynoldsburg Dental Group
11.2020 - Current
Picking Packer
L Brands
08.2020 - 11.2020
Cashier, Cleaner, and Cook
McDonald's
03.2020 - 05.2020
High School Diploma -
Reynoldsburg High School Health Sciences & Human Services Academy