SOMARIS GARCIA
Wilmington,DE
Summary
Versatile and results-driven professional with extensive experience in operations, customer service, team leadership, project coordination, and workforce development. Proven ability to manage financial performance, lead cross-functional teams, improve productivity, and deliver high-quality service in fast-paced environments. Recognized for strong communication skills, attention to detail, and a commitment to safety, compliance, and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Installation Team Manager
Johnson Controls
10.2022 - 09.2026
- Lead daily operations for installation and service teams, ensuring productivity, quality, and customer satisfaction.
- Implement plans and processes designed to meet or exceed corporate goals and maximize revenue potential.
- Manage financial performance including forecasting, operating expenses, manpower, inventory, and accounts receivable.
- Train, coach, and develop employees to improve skill sets, productivity, and customer service.
- Conduct performance evaluations and implement improvement strategies.
- Maintain compliance with corporate safety programs and complete workplace accident investigations.
- Prepare progress reports, expense documentation, and operational updates supporting daily business needs.
Installation Coordinator
Johnson Controls
10.2020 - 10.2022
- Coordinated installation schedules for Core & National Accounts across Delaware and Baltimore.
- Served as primary customer contact for scheduling, communication, and follow-up.
- Processed purchase orders for lifts, subcontracted labor, and materials.
- Collaborated with material handlers to ensure timely procurement and delivery of equipment.
- Completed installation documentation and ensured accurate project closeout.
Installations Coordinator
Delaware Business Systems
01.2018 - 03.2020
- Coordinated installation schedules for clients across various locations.
- Scheduled installation projects and coordinated technician assignments.
- Managed procurement of essential installation equipment and materials.
- Collaborated with field technicians to resolve installation issues.
- Assisted with daily operations, customer communication, and workflow coordination.
- Provided departmental supervision in the manager's absence.
- Supported Spanish-speaking clients with translation and communication.
Server / Trainer
Don Pablos Restaurant
05.1999 - 12.2011
- Trained new servers and hostesses on POS systems, workflow, and customer interaction.
- Delivered exceptional customer service in a high-volume environment.
- Managed seating flow, wait times, and customer intake.
- Supported front-of-house operations and ensured smooth daily service.
Education
High School Diploma -
William Penn High School
New Castle, DE05-1999
Skills
- Operations & Project Management
- Scheduling & Workforce Planning
- Procurement & Inventory Coordination
- Financial Tracking & Forecasting
- Performance Measurement & Reporting
- Safety & Compliance Oversight
- Team Leadership & Coaching
- Cross-Department Collaboration
- Microsoft Office Suite
- Time Management
- Work Planning & Prioritization
- Customer service
- Oral & Written Communication
- Problem Solving
- Relationship Building
- Data Entry
- Schedule Management
Timeline
Installation Team Manager
Johnson Controls
10.2022 - 09.2026
Installation Coordinator
Johnson Controls
10.2020 - 10.2022
Installations Coordinator
Delaware Business Systems
01.2018 - 03.2020
Server / Trainer
Don Pablos Restaurant
05.1999 - 12.2011
High School Diploma -
William Penn High School
Languages
Bilingual: English & Spanish
Personal Information
Date of Birth: 1980-2
Languages
Bilingual: English & Spanish