Somer Walls
Summary
Experienced in events, customer service, management, and office support, with a detail‑oriented approach that keeps work organized and efficient. Focuses on open communication and maintains positive, solution‑focused collaboration. Looking to bring my skills into a Human Resources or Office Management career/role.
Overview
10
10
years of professional experience
Work History
Marketing & Administrative Assistant
Community Math Academy - Cleveland County School Board - Intern
Shelby, NC
08.2025 - 04.2026
- Developed print and digital materials like donation flyers, and events using graphic design tools to enhance visibility of the program.
- Assist with general office duties, such as filing, office supply inventory, and data entry.
Site Manager & Family Engagement & Event Manager
Future Forward Literacy
Blacksburg, SC
07.2022 - 05.2025
- Led staff supervision, family engagement, and literacy programs, supporting hiring, scheduling, and performance development.
- Planned and managed budgets for educational events, trained tutors in family engagement and the science of reading strategies, tutored students in early literacy.
- Documented progress in Pearl, created parent resources using Canva, and scheduled meetings with parents/teachers with updates.
Customer Service Support Specialist
C3i Solutions, An HCL Technologies
Kings Mountain, NC
11.2016 - 07.2022
- Managed high call volume and resolved customer issues with professionalism.
- Trained new employees, developed training materials, and maintained accurate records.
- Managed social media platforms, processed refunds and orders in Salesforce, provided basic IT support, and analyzed foreign objects and dental injury reports to identify and resolve product-related issues.
Office Administrative Assistant
Gaston Community College
Dallas, NC
10.2015 - 05.2016
- Greeted visitors and callers with professional assistance while responding to inquiries and providing information.
- Supported daily office operations through copying, faxing, filing, and maintaining a clean, welcoming environment.
- Utilized Microsoft 365.
Education
Associate of Applied Science - Office Management
Cleveland Community College
Shelby, NC12-2026
Associate of Applied Science - Occupational Technologies
Cleveland Community College
Shelby, NC12-2026
Diploma - Office Management
Cleveland Community College
Shelby, NC12-2025
Diploma - Event Planner
Penn Foster College
Scottsdale, AZ07-2025
Certificate - Information Technology - Foundations
Cleveland Community College
Shelby, NC06-2020
High School Diploma -
Piedmont Community Charter School
Gastonia, NC05-2015
Skills
- Management
- Social Media Management
- Event Management
- Customer Relation Management
- Client Relations
- 10-key
- Employee Training
- Salesforce
- Community Engagement
- Desktop Support
- Customer Service
Timeline
Marketing & Administrative Assistant
Community Math Academy - Cleveland County School Board - Intern
08.2025 - 04.2026
Site Manager & Family Engagement & Event Manager
Future Forward Literacy
07.2022 - 05.2025
Customer Service Support Specialist
C3i Solutions, An HCL Technologies
11.2016 - 07.2022
Office Administrative Assistant
Gaston Community College
10.2015 - 05.2016
Associate of Applied Science - Office Management
Cleveland Community College
Associate of Applied Science - Occupational Technologies
Cleveland Community College
Diploma - Office Management
Cleveland Community College
Diploma - Event Planner
Penn Foster College
Certificate - Information Technology - Foundations
Cleveland Community College
High School Diploma -
Piedmont Community Charter School