Somledy Phon
Federal Way,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Master Lash Artist
Self Employed
01.2018 - 09.2021
- Built strong and lasting rapport with 300+ clients through consistent delivery of requested services and exceptional results.
- Consulted with each individual client to understand desired look and discuss available lash options and designs.
- Data entry, specializing in QuickBooks.
- Developed and send follow-up communication when prompt responses are not received or additional information is needed.
- Educating clients how best to care for lash extensions and maintain longevity.
- Maintain sales records with payment details and invoices.
- Maintain and update product database, images, website, and art files for new and existing items.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Used social media platforms to promote salon and services.
Coffee Barista
Honolulu Coffee Company
08.2016 - 10.2017
- Dealt with 50+ customer's daily to build connection with each individual to ensure customer service would stay 90% above.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Pleasantly interacted with customers during hectic periods to promote fun and a positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Event Coordinator
Trendy Event Rentals
07.2012 - 12.2015
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
No Degree - Business
Highline Community College
Des Moines, WA2016
High School Diploma -
Monterey High School
Monterey, CA07.2012
Skills
- Brand Development
- Calendar Maintenance
- Educating Clients
- Efficient Data Entry
- Launch New Products/ Services
- New Business Opportunities
Languages
Laotian
Professional Working
Timeline
Master Lash Artist
Self Employed
01.2018 - 09.2021
Coffee Barista
Honolulu Coffee Company
08.2016 - 10.2017
Event Coordinator
Trendy Event Rentals
07.2012 - 12.2015
No Degree - Business
Highline Community College
High School Diploma -
Monterey High School
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