Sommer Benton
Vass,NC
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
3
3
years of professional experience
Work History
Information Technology Analyst I
Sandhills Community College
2021.09 - Current
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Enhanced and reconstructed computer systems to increase efficiency.
- Installed system updates to address vulnerabilities and reduce security issues.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Sales Associate
Claire's Accessories
2021.01 - 2021.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Union Pines High School
Carthage, NC06.2021
Associate of Science - Dental Hygiene
Sandhills Community College
Pinehurst, NC05.2025
Skills
- Information Technology Industry Knowledge
- Remote Desktop Services
- Technical Support and Assistance
- Reading Comprehension
- Web Applications
- User Experience
- IT Performance Report Creation
- Installing New Hardware
Languages
French
Timeline
Information Technology Analyst I
Sandhills Community College
2021.09 - Current
Sales Associate
Claire's Accessories
2021.01 - 2021.05
High School Diploma -
Union Pines High School
Associate of Science - Dental Hygiene
Sandhills Community College
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