Joshua Melo
San Antonio,TX
Summary
Motivated Linux/Unix/Windows System Administrator with proven knowledge in various open-source operating systems. Committed to improving network uptime and system availability.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Information Technology Analyst/NOC (OS
Santander Bank
10.2019 - Current
- Monitor and maintain the health and performance of network infrastructure utilizing monitoring tools to identify and resolve issues as part of our 24x7 operation.
- Document all incidents and support requested via our ticketing system and e-mail.
- Cooperate with teams from other areas such as: Middleware,Database & network engineers to address and resolve incidents that may arise during operation.
- Support change management team during maintenance activities.
- Provide high quality service in a fast-paced environment.
- Provide Storage and Web team assistance in troubleshoot any issues related to NFS, NAS,MQ glusters virtualized environments.
- Investigate system issues and implement resolutions to reduce downtime.
Billing Specialist
Pharmscript
01.2017 - 08.2018
Education
Associate - Information Systems Conferences
Broward College
2010
Skills
- Efficient Service
- Team Support
- Information Technology Industry Knowledge
- Diagnostic Tools
- Ticket Management
- Permissions and Access Control
- Network Troubleshooting
- Monitoring Tools
- Network Operations Center (NOC)
- Technical Troubleshooting
- Hardware and Software Monitoring
- Support Users
Certification
- [Google IT Support] Coursera - LDZKQSK8H9SB - Aug 2018
- [RHCSA] Red Hat- 180-244-451- Jan 2019
- [Network +] CompTIA- N5XMZBB5C1VQQJW5- June 2022
- [Security +] CompTIA - In progress
Tools
Service Now, Dynatrace, VMWARE, Microsoft Teams, Outlook Mail, Cyberark.
Languages
English
Spanish
Courses
RH124 and RH134
- Achieve the fundamental administration skills needed to manage a Red Hat Enterprise Linux system.
Icollege.co, & Professor Messer - Network +
- Gain the fundamental IT networking knowledge and skills.
edx.org & Professor Messer - Security +
- Obtain the baseline skills & knowledge to pursue a career in IT security.
Timeline
Information Technology Analyst/NOC (OS
Santander Bank
10.2019 - Current
Billing Specialist
Pharmscript
01.2017 - 08.2018
Associate - Information Systems Conferences
Broward College