Jessica Winscott
Chillicothe,IL
Summary
Insightful Application Systems Analyst with 4 years of experience in the information technology industry and over 11 years in the healthcare industry. Adept in performing troubleshooting, maintenance and optimization of software applications. Helpful and dedicated professional providing training and database support to facilitate operational success. Demonstrates leadership and well being of a team as a whole, while aligning to shared and future goals progressing forward. Provides careful attention to infrastructure and operational procedures as well as provides advanced technical expertise to implement new and existing processes and procedures resulting in a successful deployment development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Application Analyst Level II-Architecture/OS
OSF Saint Francis Medical Center
Peoria, IL
09.2020 - Current
- Trained staff and users to work with Epic computer systems and programs.
- Working closely with server and security teams on abstractions when cyber malware is detected.
- Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities.
- Created and executed test plans, cases and scripts while identifying issues and providing resolutions with developers.
- Documented troubleshooting and problem resolution steps, including tracking identified defects.
- Prepared cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
- Designed, built, tested and supported new applications and modules for client service line.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Expanded or modified system to serve new purposes or improve workflow.
- Developed, documented and revised system design procedures and quality standards.
- Tested, maintained and monitored computer programs and systems.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Implemented go-live at new hospital locations and maintained command center post go live schedule to assess any deviations.
- Very proficient in OneNote, Excel, Microsoft applications.
- Collaborates daily with other teams to cohesively deploy finished project.
- Mentored newly hired analysts for extended periods of time.
Certified Pharmacy Technician
OSF Saint Francis Inc.
Peoria, IL
05.2013 - 09.2020
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
- Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Accurately pulled medications from the shelves for Pyxis replenishment and delivered to various patient care areas.
- Labeled all products appropriately, including cautionary and auxiliary labels.
- Maintained proper compliance logs, including for refrigerator temperatures and cleaning assignment areas. Rotating stock.
- Accurately recorded compounded products and prepared appropriate labels and dosing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Filled departmental requisitions and crash cart medication trays.
- Communicated with all visitors to the hospital and staff in pleasant and professional manner.
- Dispensed and delivered patient medications to patients throughout hospital.
- Extremely proficient in electronic software, EPIC, used in hospital setting.
- Responsible for outpatient infusion billing and coding.
- Flexible to work in many different pools within the Main pharmacy as well as Surgery pharmacy and billing issues.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Pharmacy Technician
Kroger
Peoria, IL
05.2012 - 05.2013
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Merchandised related products to drive pharmacy department sales
- Verified and filled prescriptions in busy pharmacy setting
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Managed medication stocks, including conducting counts, labeling products and maintaining controls substances
- Established and updated patient profiles, including lists of medications and insurance details
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Prepared and submitted claims to insurance companies for payment
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Efficiently processed cash register transactions for new and refilled prescription orders
- Maintained clean and organized pharmacy shelving and work areas
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Strictly maintained customer and patient confidentiality
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Completed all of Kroger company technician level training
Education
High School Diploma -
Illinois Valley Central High School
Chillicothe,IL05.2012
Some College (No Degree) - Science Education
Illinois Central College
East Peoria, ILSkills
- Detail-oriented
- Customer Service
- Time management
- Efficient
- Self-productive
- Responsible
- Timely
- Respectful
- Team player/Team Building
- Motivated
- Test Plan Execution
- Database Maintenance
- Data Extraction
- Project Management
- Programming and Design Skills
- Strategic Planning and Review
- Microsoft Office
- Planning & Organizing
- Critical Thinking
- Reliable & Trustworthy
- Conflict Resolution
- Information Security
- Problem Solving
- Oral Communication
Affiliations
High School Honors:
French National Honor Society
Spanish National Honor Society
Graduated with Bilingual Honors
Activities:
Band; concert,jazz and marching
Certification
- EpicCare Inpatient Clinical Documentation
- EpicCare Inpatient Procedure Orders
- Ordertransmittal (OTX)
- Stork
- Core Analyst Badge
- Regulatory Reporting: Quality Measures for Eligible Hospitals Badge
- Hospital Outpatient Department (HOD) build
- Resolute Hospital Billing Administration
References
- Available upon request.
Timeline
IT Application Analyst Level II-Architecture/OS
OSF Saint Francis Medical Center
09.2020 - Current
Certified Pharmacy Technician
OSF Saint Francis Inc.
05.2013 - 09.2020
Pharmacy Technician
Kroger
05.2012 - 05.2013
High School Diploma -
Illinois Valley Central High School
Some College (No Degree) - Science Education
Illinois Central College