Summary
Overview
Work History
Education
Skills
Timeline
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Sommer Bucknell

Longwood,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

8
8
years of professional experience

Work History

Marketing Manager

Fun-D-Mentlz LLC
Longwood, FL
08.2021 - Current
  • Analyzed market trends to identify potential opportunities for growth.
  • Managed social media accounts and campaigns.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Organized trade shows and exhibitions to promote brand awareness.
  • Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
  • Generated ideas to increase sales through creative promotions.
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Represented company at local and trade association meetings to promote products.
  • Built relationships with influencers in the industry for increased visibility.

Warehouse Operator

World Wide Scuba
Sanford, FL
06.2019 - 12.2021
  • Received, sorted and stored incoming inventory items according to established guidelines.
  • Maintained accurate records of all goods received, shipped or transferred between warehouses.
  • Assisted with physical inventories as required.
  • Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
  • Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
  • Ensured safety policies were followed at all times while working in the warehouse environment.
  • Monitored quality control processes for incoming shipments and outgoing orders.
  • Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
  • Processed orders accurately, efficiently and within specified timeframes.
  • Identified potential problems related to shipping errors or damages prior to delivery.
  • Cleaned, maintained and organized the warehouse area daily.

Customer Service Representative

Home Goods
Lake Mary, FL
05.2016 - 04.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Host

Gators Dockside
Lake Mary, FL
10.2017 - 04.2018
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Balanced cash drawers at the end of each shift.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Education

High School Diploma -

Winter Springs High School
Winter Springs, FL
05-2016

Some College (No Degree) -

Seminole State College of Florida
Sanford, FL

Skills

  • Visual Art Creation
  • Brand representation
  • Customer Relations
  • Storage Organization
  • Warehouse Operations
  • Problem-Solving
  • Cleaning and Organizing
  • Attention to Detail
  • Inventory Management
  • Punctual and Dependable

Timeline

Marketing Manager

Fun-D-Mentlz LLC
08.2021 - Current

Warehouse Operator

World Wide Scuba
06.2019 - 12.2021

Host

Gators Dockside
10.2017 - 04.2018

Customer Service Representative

Home Goods
05.2016 - 04.2019

High School Diploma -

Winter Springs High School

Some College (No Degree) -

Seminole State College of Florida

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Sommer Bucknell