Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sommer Burdette

Mansfield

Summary

Customer Service manager with extensive experience in customer support. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Results-oriented professional with a strong focus on building relationships and driving business growth.

Overview

21
21
years of professional experience

Work History

Service Parts

Warren Rupp Inc.
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Assistant Manager

Lucky's Base Game Room
06.2004 - 06.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Created employee schedules to enable all shifts adequate staffing and coverage
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
  • Interacted with customers to determine needs and offer product or service solutions
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Communicated effectively with customers to solve problems and promote customer satisfaction
  • Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies
  • Recruited, interviewed and hired individuals bringing passion and dedication to positions.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Head Cashier

Cork And Bottle Works Drive-Thru
03.2009 - 03.2011
  • Maintained well-stocked cashier lanes and store shelves to promote strong sales
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs to keep operations efficient and current
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Resolved issues with POS systems, card readers and receipt printers independently to prevent customer delays.

Telemarketer

Infocision Management Corporation
12.2006 - 05.2008
  • Explained product prices and packages as well as answered questions and addressed concerns of customers
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Opened new accounts and documented personal, demographic and payment information in the system
  • Set up appointments with interested customers according to schedule availability
  • Overcame objections using friendly, persuasive strategies
  • Answered questions with knowledgeable responses
  • Answered inbound telephone calls from interested customers
  • Troubleshoot any issues and escalated issues to proper department.

Education

GED - General Studies

Madison Local School
Mansfield, OH
06.2005

Skills

  • Scheduling and Coordinating
  • Workflow Management
  • Managing Operations and Efficiency
  • Time Management
  • Handling Escalations
  • JDE and RF Smart experience
  • Administration and Reporting
  • MS Office
  • Cash Register Operations
  • Employee Scheduling
  • New Hire Training
  • Budgeting and Reporting
  • Bookkeeping Operations
  • Technologically savvy
  • Problem-solving abilities
  • Inbound and Outbound Calling

Timeline

Service Parts

Warren Rupp Inc.
03.2023 - Current

Head Cashier

Cork And Bottle Works Drive-Thru
03.2009 - 03.2011

Telemarketer

Infocision Management Corporation
12.2006 - 05.2008

Assistant Manager

Lucky's Base Game Room
06.2004 - 06.2020

GED - General Studies

Madison Local School

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