Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sommer Cosentino

St. Pete,FL - Florida

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Anti-Human Trafficking Strip Club Outreach

I Am Freedom Girl
01.2019 - Current
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Managed volunteer programs focused on providing community services and life skill help to Strippers and Street entrepreneurs.
  • Bring toiletries, necessities for their children, education assistance, programs for safety, housing, and food.


Anti Human Trafficking Advocate

Rahabs Daughters
01.2019 - Current
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Managed volunteer programs focused on providing community services and life skill help potential victims, victims, and their families.
  • Bring toiletries, necessities for their children, education assistance, programs for safety, housing, and food.

Anti-Human Trafficking Advocate

US Institute Anti Human Trafficking "USIAHT"
01.2022 - Current
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Managed volunteer programs focused on providing community services and life skill help to Victims and potential victims.
  • Bring toiletries, necessities for their children, education assistance, programs for safety, housing, and food.

Anti-human Trafficking Advocate

Stop The Movement
12.2019 - Current
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Managed volunteer programs focused on providing community services and life skill help to Victims and potential victims.
  • Bring toiletries, necessities for their children, education assistance, programs for safety, housing, and food.

911 Emergency Dispatcher and Telecommunications

Largo Police Department
02.2023 - 10.2023
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Routed calls to police service to meet individual call needs.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official police units while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Reduced risks and emergency response issues by observing prior address history, officer safety concerns, and weapons history.
  • Skilled in Vipar, NCIC, Axon,David,and CAD

Funeral Assistant and administration

Foundation Partners Group David C Gross Funeral Home
01.2020 - 02.2023
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Supported funeral director with all facets of funeral service coordination.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Provided personal assistance, emotional support and personal care to clients.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Provided administrative support to funeral home staff.
  • Processed death certificate and other required paperwork.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Dressed and cosmeticized deceased persons.
  • Managed funeral home finances and performed general bookkeeping duties.

Receptionist and Manager

Jadore Nails
01.2019 - 04.2019
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Customer check in and out.
  • Payment receiving.
  • Managing of nail techs.

Cake Decorator Apprentice

Publix Grocery Store
10.2015 - 01.2019
  • Check the quality of raw materials to ensure that standards and specifications are met
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes
  • Decorate baked goods, such as cakes or pastries
  • Set time and speed controls for mixing machines, blending machines, so that ingredients will be mixed according to instructions
  • Prepare or maintain inventory or production records
  • Order or receive supplies or equipment
  • Operate slicing or wrapping machines.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Prepared special creams and frostings for cakes and other dessert specialties.

Cashier/ Display Coordinator/ Front Service Clerk/ Event Planning Assistant

Publix Grocery Store
10.2015 - 01.2019
  • Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions
  • Reorganized grocery store merchandise and displays, increasing sales and beautification of overall store
  • Executed cash transactions quickly and accurately
  • Trained new team members
  • Delegated tasks to team members to optimize productivity
  • Handled products and equipment in accordance with safety and sanitation guidelines
  • Conducted price checks for cashiers and service clerks
  • Brainstormed and implemented creative event concepts and themes.
  • Built attractive holiday, seasonal and weekly displays for merchandising program
  • Praised by management for being a fast and efficient worker, requiring little supervision
  • Gave every customer immediate and undivided attention.

Customer Service

Stay At Home Mom
06.2012 - 10.2015

caregiver of my daughter, household jobs, daycare for other children also.

Education

Associate - Mortuary arts

St. Petersburg College
Saint Petersburg, FL

National Certification - Massage Therapy

Humanities Center School of Massage
Saint Petersburg, FL
03.1999

High School Diploma -

Gibbs High School
Saint Petersburg, FL
06.1996

Skills

Well versed in 911 call taking, Vipar, CAD, NCIC, Apsco program, upon other systems and divisions of police station Creative and Resourceful community service professional, Talented, Quickly masters new skills and processing of new information Enthusiastic to deliver exceptional customer service

Seasoned customer service representative with more than 27 years of experience in fast-paced customer service environment Excellent personal and technical skills

Certification

Excellent interpersonal skills (10+ years) Positive attitude (10+ years) Valid Florida drivers license (10+ years) Culturally-sensitive (10+ years) Exceptional problem solver (10+ years) Active listening skills (10+ years) Seasoned in conflict resolution (10+ years) Courteous demeanor (10+ years) Energetic work attitude (10+ years) Large cash/check deposits expert (6 years) Store maintenance ability Telephone inquiries specialist (10+ years) Telecommunication skills (10+ years) Visual merchandising proficiency (4 years) Opening/closing procedures (10+ years) Creative (10+ years) Social networking expert (6 years) Fast learner (10+ years) Detail-oriented Deadline-driven (10+ years) Dedicated team player (10+ years) Accomplishments Administrative Assistant (2 years) Outlook (10+ years) Receptionist (2 years) Accounts Payable (10+ years) Word (2 years) Billing (2 years) Microsoft Excel (2 years)Certifications and LicensesNotary Public

Timeline

911 Emergency Dispatcher and Telecommunications

Largo Police Department
02.2023 - 10.2023

Anti-Human Trafficking Advocate

US Institute Anti Human Trafficking "USIAHT"
01.2022 - Current

Funeral Assistant and administration

Foundation Partners Group David C Gross Funeral Home
01.2020 - 02.2023

Anti-human Trafficking Advocate

Stop The Movement
12.2019 - Current

Anti-Human Trafficking Strip Club Outreach

I Am Freedom Girl
01.2019 - Current

Anti Human Trafficking Advocate

Rahabs Daughters
01.2019 - Current

Receptionist and Manager

Jadore Nails
01.2019 - 04.2019

Cake Decorator Apprentice

Publix Grocery Store
10.2015 - 01.2019

Cashier/ Display Coordinator/ Front Service Clerk/ Event Planning Assistant

Publix Grocery Store
10.2015 - 01.2019

Customer Service

Stay At Home Mom
06.2012 - 10.2015

Associate - Mortuary arts

St. Petersburg College

National Certification - Massage Therapy

Humanities Center School of Massage

High School Diploma -

Gibbs High School
Sommer Cosentino