Sommer Loos
Akron,OH
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Dicks Sporting Goods
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Pitched and sold protection plans on certain products, informing customers of the pros and cons to each plan.
Brand Associate
Aerie
02.2022 - Current
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Shift Lead
Robeks Fresh Juices & Smoothies
06.2021 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Cuyahoga Valley Christian Academy
Stow, OH05.2023
Skills
- Social Perception
- Managing Multiple Tasks
- Friendly and Outgoing Personality
- Effective Communicator
- Teachable
- Negotiation and Conflict Resolution
Timeline
Customer Service Specialist
Dicks Sporting Goods
03.2023 - Current
Brand Associate
Aerie
02.2022 - Current
Shift Lead
Robeks Fresh Juices & Smoothies
06.2021 - 12.2021
High School Diploma -
Cuyahoga Valley Christian Academy