Hi, I’m
SOMMER MCGAUGHEY
Frankfort,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proven initiator and strategic thinker with effective leadership, analytical, presentation, and communication skills. Able to multi-task and meet tight deadlines without compromising quality. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
17
years of professional experience
Work History
S & W Transportation, LLC
Business Owner/Office Manager
08.2019 - Current
Job overview
- Improve office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts.
- Finance Processes - accounts payables and receivables, general ledger reconciliation, budgeting, expense accounts, contract and employee payroll, reimbursements, and audit preparation.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increased sales by 23%.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiate favorable terms and contracts with shippers for freight transportation.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Operations Partner with home office to assure that facilities and operation were effectively supported.
- Accomplished multiple tasks within established timeframes.
Benson Valley Boat Storage and Marina
CUSTOMER SERVICE MANAGER
04.2013 - 08.2019
Job overview
- Collect annual boat slip rental and membership fees
- Took ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies and inventory shrinkage
- Negotiated price with vendors to decrease expenses and increase profit.
Neal Dental
OFFICE MANAGER/ASSISTANT
01.2011 - 03.2013
Job overview
- Ordered dentistry tools and equipment, office supplies, and cleaning products
- Entered data into system for collections on delinquent accounts
- Reviewed employee benefits, work hours, and payroll on quarterly basis
- Hired and trained employees about office policies, administered paychecks, and scheduled employees
- Maintained patient database
- Implemented state-of-art procedures and equipment services and conducted personalized patient consultations to explain treatment options and discuss additional preventative care practices
- Ran daily reports for procedures, production, collection and adjustments for day
- Maintained dental records and accounts while enforcing HIPPA standards.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Managed over 75 customer calls per day
- Offered technical support and troubleshooting issues to enhance office productivity.
Department of Housing
ADMINISTATIVE ASSISTANT
01.2007 - 01.2013
Job overview
- Recorded, tracked and issued new licenses.
- Typed interpersonal memos for director as well as field staff.
- Renewed approximately 17,000 licenses between months of May and September.
- Acted as spokesperson with Director of HVAC on Approved Training Agency Board which included members from KAPHCC, ABC, ACCA, KCTCS, and HBA.
- Worked with over 120 approved training providers in approving continuing education classes for Masters and Journeymen.
- Created continuing education schedule to be reviewed and approved by ATA Board.
- Answered multi-line telephone and directed calls to appropriate personnel.
- Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Southern New Hampshire UniversityManchester
BBA from Business Administration/Project Management
06.2025
Career StepLehi, UT
No Degree from Administrative
10.2013
University Overview
- Professional Development: Skill Path: "Managing Multiple Projects, Objectives, and Deadlines"
- Relevant Coursework: "The Exceptional Assistant" and "Successful Communication Skills for Women"
Woodford County High SchoolVersailles, KY
Diploma
1995
Skills
- Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook)
- Certified database maintenance expert
- Event and presentation coordination
- Multi-project management
- Excellent time management skills
- Team Leadership
- Plan Projects
- Issue and Conflict Resolution
- Customer Relationship Management
- Verbal and Written Communication
- Collaborate Cross-Functionally
- Income and Expense Management
- Negotiation
Timeline
Business Owner/Office Manager
S & W Transportation, LLC
08.2019 - Current
CUSTOMER SERVICE MANAGER
Benson Valley Boat Storage and Marina
04.2013 - 08.2019
OFFICE MANAGER/ASSISTANT
Neal Dental
01.2011 - 03.2013
ADMINISTATIVE ASSISTANT
Department of Housing
01.2007 - 01.2013
Southern New Hampshire University
BBA from Business Administration/Project Management
Career Step
No Degree from Administrative
Woodford County High School
Diploma
Similar Profiles
Jonathon MannJonathon Mann
Business Owner at STMN Transportation LLCBusiness Owner at STMN Transportation LLC
BRIETTA N. WILSONBRIETTA N. WILSON
Mobility Assistance Vehicle Operator (MAVO) at Quest Medical Transportation LLCMobility Assistance Vehicle Operator (MAVO) at Quest Medical Transportation LLC
Ramon MathieuRamon Mathieu
Over the Road Truck Driver at Lone Star Transportation LLCOver the Road Truck Driver at Lone Star Transportation LLC
Lori PhillipsLori Phillips
Assistant Director I and II at Dept of Revenue - Division of Minerals Taxation and Geographic Information Systems ServicesAssistant Director I and II at Dept of Revenue - Division of Minerals Taxation and Geographic Information Systems Services
William YanceyWilliam Yancey
Welder, Electrician, and Construction Worker at Independent ContractorWelder, Electrician, and Construction Worker at Independent Contractor