Son Huynh
Dundalk,MD
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Experienced in warehouse operations, adept at utilizing forklifts and pallet jacks to ensure efficient merchandise transportation and timely deliveries. Demonstrates strong inventory management skills through regular cycle counts and stock organization, enhancing accessibility and workflow efficiency. Collaborates effectively with team members to optimize warehouse layouts, fostering a productive environment. Proficient in software tools for process streamlining and performance optimization, with a focus on problem resolution and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Warehouse Associate
Floor and Decor
Baltimore, Md
07.2025 - Current
- Operated forklifts and pallet jacks to efficiently transport merchandise throughout the warehouse, ensuring timely deliveries.
- Maintained accurate inventory levels by conducting regular cycle counts and organizing stock for easy access.
- Loaded and unloaded shipments, verifying contents for accuracy and reporting discrepancies to management promptly.
- Collaborated with team members to optimize warehouse layout, enhancing product accessibility and workflow efficiency.
- Trained new associates on warehouse operations, fostering a knowledgeable and productive team environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Assisted customers with product inquiries, ensuring accurate information and enhancing overall shopping experience.
- Resolved customer complaints effectively, fostering positive relationships and improving satisfaction levels.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Receiving Associate
IKEA
Baltimore, Md
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Sorted and labeled items according to size, type, style, color or product code.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Utilized RF scanners to accurately track movement of merchandise within facility.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
- Updated computerized tracking systems with new stock information such as quantity received, unit cost and total value of shipment.
- Maintained inventory of shipping materials and supplies.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Computed shipping, storage or demurrage charges using computer or price list.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MDSkills
- Punctual and Reliable
- Friendly and Personable
- Planning and Organization
- Flexible Schedule
- Attention to Detail
- Time Management
- Clean Driving Record
- Problem Detection and Resolution
- Quality Assurance
- Integrity and Dependability
- Decision Making
- Willingness to Learn
- Forklift operation
- Team collaboration
- Problem resolution
- Database updating
- Problem-solving
- Data entry
- Inventory management
- Material handling
- Cycle counting
- Able to resolve problems
- Great at working alone or with a team
Work History
Receiving Associate
IKEA
Baltimore, Md
Timeline
Warehouse Associate
Floor and Decor
07.2025 - Current
Receiving Associate
IKEA
High School Diploma -
Patapsco High School & Center For Arts