Sona Abramian

Burbank,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

years of professional experience

Work History

Office Manager

Soft Touch Physical Therapy

Burbank, California

01.2018 - Current

Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Ordered supplies and equipment to maintain adequate inventory levels.
Maintained filing system for records, correspondence and other documents.
Interviewed prospective employees and provided input to HR on hiring decisions.
Administered payroll and maintained proper documentation of employee personnel.

Intake Coordinator

Dynasty Home Health

Studio City, CA

01.2014 - 11.2017

Provided information and resources to individuals, families, and groups seeking assistance.
Processed new patient paperwork and make new patient charts.
Updated group medical records and technical library to promote smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered phone calls to provide assistance, information and medical personnel access.
Conducted patient intake interviews to collect medical information and insurance details.

Sales Associate

Glen Kids

Bel Air, California

07.2012 - 12.2013

Maintained up-to-date knowledge of store merchandise and policies.
Developed trusting relationships with customers by making personal connections.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Answered store and merchandise questions and led customers to wanted items.
Ticketed, arranged and displayed merchandise to promote sales.
Increased purchase amounts by cross-selling with similar products.

Education

Associate of Science - Paralegal Studies

Platt College

Alhambra, CA

05-2008

Skills

A diligent, detail-oriented, motivated and knowledgeable individual with 15 years of hands on experience providing excellent customer service and excelling in all operational functions Additional capabilities include but not limited to:

Excel at multi-tasking in a fast-paced environment

Completing projects within time constraints

Superior telephone and computer skills with proficiency in MS Word and Excel

Excellent ability to achieve immediate and long-term goals

Proven ability to analyze, plan, and manage

Able to communicate, present & motivate

Build relationships at all levels in a consistent and professional manner

Fluent in English, Armenian and Russian

References

References available upon request.

Timeline