Sona Abramian
Burbank,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Office Manager
Soft Touch Physical Therapy
Burbank , California
2018.01 - Current
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Administered payroll and maintained proper documentation of employee personnel.
Intake Coordinator
Dynasty Home Health
Studio City , CA
2014.01 - 2017.11
- Provided information and resources to individuals, families, and groups seeking assistance.
- Processed new patient paperwork and make new patient charts.
- Updated group medical records and technical library to promote smooth office operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access.
- Conducted patient intake interviews to collect medical information and insurance details.
Sales Associate
Glen Kids
Bel Air , California
2012.07 - 2013.12
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Increased purchase amounts by cross-selling with similar products.
Education
Associate of Science - Paralegal Studies
Platt College
Alhambra, CA2008-05
Skills
A diligent, detail-oriented, motivated and knowledgeable individual with 15+ years of hands on experience providing excellent customer service and excelling in all operational functions. Additional capabilities include but not limited to:
•Excel at multi-tasking in a fast-paced environment
•Completing projects within time constraints
•Superior telephone and computer skills with proficiency in MS Word and Excel
•Excellent ability to achieve immediate and long-term goals
•Proven ability to analyze, plan, and manage
•Able to communicate, present & motivate
•Build relationships at all levels in a consistent and professional manner
•Fluent in English, Armenian and Russian
References
References available upon request.
Timeline
Office Manager
Soft Touch Physical Therapy
2018.01 - Current
Intake Coordinator
Dynasty Home Health
2014.01 - 2017.11
Sales Associate
Glen Kids
2012.07 - 2013.12
Associate of Science - Paralegal Studies
Platt College
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