Sonada Hotstream
Chicago,IL
Summary
Dedicated and adaptable professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Youth Detention Specialist
Cook County Juvenile Temporary Detention Center
Chicago, IL
12.2019 - Current
- Provides direct supervision of residents in accordance with policy and procedure that promote a safe, secure, and humane environment for residents and staff. This includes monitoring all resident activity to make certain that security measures are maintained.
- Intervened in crisis situations by applying policy guidelines for physical and mechanical restraints and room confinements to ensure safety of residents and staff.
- Administers behavior management programs such as Cognitive Behavior Therapy and Token Economy.
- Documented resident behaviors and actions daily through observation notes, incident reports, shift change notes, and resident files to maintain accurate records for behavior analysis.
Patient Access Representative
Advocate South Suburban Hospital
Hazel Crest, IL
11.2017 - 04.2020
- Registered emergency room patients by identifying insurance coverage, assessing available benefits, determining out-of-pocket expenses, and collecting co-payments to facilitate smooth patient admissions.
Intensive Case Manager (WIOA)
Safer Foundation
South Holland, IL
03.2017 - 12.2019
- Developed individual employment plans and secured vouchers for clients to access vocational training, enhancing their marketability for job placement.
- Case managed 40-50 individuals with criminal background barriers; provided effective comprehensive holistic services and interventions.
- Provided clients with referrals for assistance such as housing, clothing, substance abuse treatment, physical/mental treatment, etc. that support clients' re-entry/transition back into society.
- Followed up with clients to provide personalized coaching in life skills, counseling, and crisis intervention, supporting their overall well-being.
- Conducted community outreach, recruited candidates from various partners, and facilitated weekly orientations on Safer Foundation services and WIOA program policies.
- Documented client progress and interactions in the system for accurate record-keeping./ Reconciled and submitted monthly reports on client progress and interactions.
Intake Specialist
05.2015 - 03.2017
- Conveyed intake and assessment results to support clients facing criminal background barriers, substance abuse issues, and anger management challenges.
- Assessed client's needs and other barriers for employment and provided appropriate internal and external referrals and guidance.
- Documented client observations during assessments to evaluate suitability and eligibility for services, facilitating informed decision-making.
- Managed documentation processes by entering all necessary information into the agency's database system (Axiom) and following productivity standards.
- Managed front desk operations by scheduling appointments, answering and transferring calls, greeting and assisting walk-in clients, and performing data entry.
Resource Room Coordinator
01.2015 - 03.2017
- Delivered career guidance and job readiness skills, including professionalism, interviewing techniques, and appropriate attire, to prepare clients for successful job placement.
- Guided clients in navigating computers and phones for researching employment and training opportunities, completing online applications, and creating resumes and cover letters, enhancing their job search skills.
- Performed daily follow-up calls to reconnect with past clients, facilitating ongoing support and tracking client engagement.
Education
Bachelors of Science - Law Enforcement Justice Administration
Western Illinois University
Macomb, IL05-2015
Skills
- Crisis intervention
- Cognitive behavior therapy
- Behavioral interventions
- Case management
- Incident reporting
- Behavioral observation
- Program coordination
- Conflict resolution skills
Timeline
Youth Detention Specialist
Cook County Juvenile Temporary Detention Center
12.2019 - Current
Patient Access Representative
Advocate South Suburban Hospital
11.2017 - 04.2020
Intensive Case Manager (WIOA)
Safer Foundation
03.2017 - 12.2019
Intake Specialist
05.2015 - 03.2017
Resource Room Coordinator
01.2015 - 03.2017
Bachelors of Science - Law Enforcement Justice Administration
Western Illinois University