Sonal Bilgrami

• High-Risk Disease Management of an active patient case of ~150 patients - along with working as lead training and development CM
• Supporting the Clinical Supervisor in the ongoing revisions of new or improved workflow guidelines, processes education, and instruction
• Educated patients with multiple co-morbidities on diagnosis and prognosis, treatment options, disease process, and management options.
• Audited charts and reviewed clinical documents to verify accuracy.
• Leading operational development/ instruction of Care management team
• Supporting the Clinical Supervisor in the ongoing revisions of new or improved workflow guidelines, processes education, and instruction
• Developing individualized patient care plans

• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• · Assisting the Clinical Supervisor with practice onboarding and engagement of Care Management staff to improve provider/staff relations.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Spearheaded and implemented new projects to expand scope of provider engagement.
• Assisted clients in identifying community resources and connecting with appropriate services.

• work with acutely ill pediatric patients population on a 36 bed unit with a 6 bed ICU step-down unit. ( GI/ Endocrine)

• specializing in DM-I , Hyperinsulinism, inborn errors of metabolism.
• worked as charge nurse leading a team of nursing. help with assessing and triaging patients
• work alongside residents and PCP on clinical rounds

Other work history includes

Hematology/ Oncology Pediatric unit

Sickle cell Disease

Childhood cancers

Adult Medical- Surgical Unit

Peritoneal Dialysis

Floated through all critical care units ( ICU/ CCU/ ED)