Sonal Saxena
New York USA
Summary
Professional Summary
Strategic and forward-thinking leader with deep expertise in AI innovation and intelligent automation, transforming the way our global organizations operate, innovate, and compete. Proven success in aligning machine learning solutions with corporate strategy to drive measurable outcomes—reducing RLOT (Revenue Left on Table), accelerating deal velocity, improving First Pass Yield, and cutting vendor cost per transaction. Recognized for delivering operational excellence through stakeholder collaboration, data-driven decision-making, and scalable AI-powered process redesign.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Process Program Manager
Microsoft USA
02.2023 - Current
- Led the design for an AI assistant to improve partner transaction accuracy and reduced Operations queries by 80%.
- Drove cost savings of $10M (80%) by automating manual METEAOP orders and introduced partial credit solutions to reduce $4B in gross credits by 50%.
- Eliminated $20M in revenue leakage by enabling ramped pricing in ordering systems and improved self-serve adoption to 90% within 3 months of release.
- Improved deal velocity by 5 days Optimized Volume Licensing processes for multi-tenant and revised CPS (mid-term contracts) through simplification and AI automation, while enabling 30% reduction in operational errors.
- Influenced cross-functional stakeholders (GTFS, Deal Desk, Finance, etc.) by presenting compelling business cases using data-driven insights to drive innovation, reduce ambiguity, and introduce innovative and scalable solutions.
Process Program Manager
Microsoft Singapore
03.2018 - 02.2023
- Reduced Average Handling Time (AHT) across systems, tools, and services by driving automation and process efficiency.
- Minimized Revenue Left on Table (RLOT) and cost per transaction by implementing scalable tool adoption strategies that lowered Microsoft’s cost of capital.
- Accelerated deal velocity by optimizing the “Negotiate Terms” stage (60%–80%) to shorten the deal lifecycle and enable faster revenue recognition.
- Led cross-functional design workshops and coached new joiners to foster a growth mindset and inclusive culture aligned with Microsoft values.
- Introduced the “No Touch Calculator” to quantify automation impact and prioritized improvement opportunities using industry-standard impact-effort frameworks.
Project/Program Manager
Unit4 Singapore
06.2016 - 02.2018
- Lead the professional services for around 20 customers in Singapore.
- Managed the team of consultants for Implementation of cloud projects involving digital transformation on SaaS and hybrid cloud environments.
- Strategizing the project portfolio with alignment to the quoted costs.
- Manage the Change Control Processes by Impact analysis, Risk Analysis of the Change
Project Manager – SAP DELIVERY SPECIALIST
IBM Singapore
12.2013 - 06.2016
- Prepare Release Roadmap, timesheets, Detailed cutover plans, resource plans
- Change Management for new changes along with their impact analysis.
- Profound focus on Project margins and Revenues.
- Manage the entire Incident Management via different tools i.e Service Now, BMC, Maximo, HPQC, RTC etc during different Implementation phases of the project.
Managing Consultant
IBM India
03.2010 - 11.2011
- Led cross-functional teams to deliver strategic consulting solutions for cli• Led small to medium-sized projects from planning to Go-Live, applying Six Sigma methodologies such as SIPOC, DMAIC, RAID analysis, and Gantt charts to enhance PMO process maturity.
- Approved all technical change migrations to SIT and UAT environments, ensuring compliance and risk mitigation.
- Facilitated sprint planning and retrospective meetings to drive agile delivery and continuous improvement.
- Managed SAP Transport Management System and oversaw change request reporting and approvals.
- Utilized tools like BMC Remedy, Microsoft Project Plan (MPP), and resource planning systems for effective project tracking and team coordination.ents in various industries.
- Developed and implemented change management strategies to improve client operational efficiency.
- Conducted comprehensive market analyses to inform client decision-making processes and drive business growth.
- Facilitated workshops and training sessions to enhance team capabilities and foster innovation within client organizations.
Team Lead SAP Program Initiative
Accenture India
06.2007 - 03.2010
- Led a 7-member SAP team, managing user role assignments and functional role segregation, and received recognition for elevating team performance.
- Oversaw SAP SRM and ERP system operations, including installations, upgrades, and administration, ensuring robust and efficient system performance.
- Served as SAP Consultant responsible for technical configurations, system monitoring, and continuous process improvements.
- Certified in SAFe4 Agilist, Microsoft Data Science, Big Data Analytics, Agile Project Management, ITIL, and Six Sigma, demonstrating a strong foundation in modern methodologies and technologies
Education
MBA - MBA+MIT
JAMES COOK UNIVERSITY AUSTRALIA
Singapore06-2012
Bachelor of Science - BACHELOR OF ENGINEERING:ELECTRONICS & TELECOMMUNIC
UNIVERSITY OF MUMBAI
India06-2007
Skills
- Process Improvement
- Resource & Vendor Management
- AI Innovation
- Customer satisfaction
- Data Analysis
- Project Management
- Stakeholder Management
- Change Management
- Revenue Enablement
- Deal Velocity
Certification
• BPMN Certified Process Manager
• Certified SaFe4 Agilist Scaled Agile Framework (SaFe)
• Microsoft Professional Program in Data Science
• Agile Project Management by IBM University
• ITIL training from Boston University
• Agile Methodologies
Six Sigma and Lean Sigma Introduction
Timeline
Process Program Manager
Microsoft USA
02.2023 - Current
Process Program Manager
Microsoft Singapore
03.2018 - 02.2023
Project/Program Manager
Unit4 Singapore
06.2016 - 02.2018
Project Manager – SAP DELIVERY SPECIALIST
IBM Singapore
12.2013 - 06.2016
Managing Consultant
IBM India
03.2010 - 11.2011
Team Lead SAP Program Initiative
Accenture India
06.2007 - 03.2010
MBA - MBA+MIT
JAMES COOK UNIVERSITY AUSTRALIA
Bachelor of Science - BACHELOR OF ENGINEERING:ELECTRONICS & TELECOMMUNIC
UNIVERSITY OF MUMBAI
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