Seasoned Engineering Manager with a proven track record at Cisco Systems, Inc., adept in leading cross-functional teams to innovate and deliver high-quality products on schedule. Expert in AI adoption and digital transformation, excelling in strategic planning and leadership, significantly enhancing customer experience and operational efficiency. Skilled in fostering a culture of continuous improvement and agile methodologies, while driving projects to successful completion with exceptional results.
Overview
18
18
years of professional experience
Work History
Engineering Manager
Cisco Systems, Inc.
05.2022 - Current
Leading cross-functional teams within a 200M+ program for Cisco's CX Cloud platform, ensuring timely delivery and adherence to specifications. Manage software release cycles with careful planning, coordination, and communication across various departments by implementing agile methodologies.
Manage budgeting and resource allocation for software development projects, ensuring optimal use of resources and timely delivery of milestones.
Facilitate open lines of communication between engineering teams and other departments for seamless project handoffs and efficient collaboration on cross-functional initiatives.
Negotiate contracts with third-party vendors for software services, balancing cost savings and quality assurance considerations.
Cultivate partnerships between engineering, product and UX personnel to create holistically designed final products.
Resolve critical production issues quickly and effectively by leading incident response efforts during system outages or security breaches.
Championed best practices in software architecture, code quality, and testing within the engineering organization to maintain high standards of excellence.
Standardize and develop artifacts including statements of work (SoW), cost models, and roadmaps that are critical to defining and controlling program scope and deliverables.
Foster a culture of innovation and continuous improvement by encouraging the sharing of ideas, leading to increased creativity and problem-solving capabilities within the team.
Management Consultant
Deloitte
05.2021 - 05.2022
Delivered tailored solutions for clients in various industries, addressing unique challenges and needs.
Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.
Address design challenges and evaluated alternative design models to meet project requirements.
Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Liaised with other departments to minimize network interruptions and possible downtimes.
Enhanced client satisfaction by providing exceptional customer service and timely project completion.
Engineering Manager
Election Systems & Software LLC
05.2016 - 05.2021
Managed software release cycles with careful planning, coordination, and communication across various departments. Led a team of engineers to deliver high-quality software solutions in a timely manner, ensuring customer satisfaction and business growth.
Streamlined deployment processes by automating build pipelines and leveraging modern infrastructure-as-code practices.
Communicated regularly with customers concerning data exchange and technology integration.
Implemented robust cybersecurity measures to protect sensitive data and maintain compliance with industry regulations.
Improved software development processes by implementing agile methodologies and facilitating cross-functional team collaboration.
Communicated regularly with customers concerning data exchange and technology integration.
Enhanced overall team productivity with continuous training and mentoring of engineers.
Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
Cloud Program Manager
Google
01.2018 - 02.2019
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Devised creative solutions to critical customer and user needs.
Developed strategic plans, setting clear objectives and achievable milestones for the team.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Sr. Engineer
Broadvine, Follett S/W, Tata Consultancy Services
05.2007 - 05.2015
Developed scalable applications using agile methodologies for timely project delivery.
Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
Enhanced software functionality by identifying and resolving complex technical issues.
Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.
Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.