Sonaya Caldwell
Waldorf,MD
Summary
Detail-oriented and knowledgeable nursing professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
6
6
years of professional experience
Work History
Clinical Medical Assistant
Medstar Specialty Care
07.2023 - Current
- Prepare patients for medical appointment examination
- Perform screening activities as appropriate tin preparation for examination
- Perform all assigned clinical tasks and/or procedures by physician
- Assist with scheduling, follow-up, and other patient outreach duties as assigned by the licensed physician
- Perform clinical tasks and procedures as instructed by a licensed physician or registered nurse
- Immediately notify licensed health care provider if a patient illustrates any signs of distress
- Document all care administered and any other care actions in the Electronic Medical Record Management System
- Facilitate calm and efficient operation of the clinical tasks as it relates to patient flow, patient triage to minimize wait times and to promote a positive experience for each patient
- Assists with inventory and requisition of necessary supplies, maintain adequate stock and supply of all examination and procedure rooms
- Engage in positive interactions with patients, physicians and team members daily
- Perform additional duties as assigned.
Clinical Medical Assistant
Medstar Prompt Care
10.2022 - 07.2023
- Support all members of the clinical care team by ensuring optimal best practice patient flow and managing variable and unpredictable patient volume throughout the work day
- Perform selected patient and laboratory testing consistent with the scope of the practice including but not limited to Point of care testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision/hearing (according to provider/site requirements) Suture/staple removal (upon receiving the proper physician order) Documenting all activity in the Electronic Medical Record system (EMR)
- Maintain medical supply inventory and prepare treatment rooms for examination
- Conduct patient interviews to include but not limited to patient screening, learning care needs, health assessments, potential behavioral health needs and notifies provider of findings
- Assists providers with patient preparation for examination, performs minor office procedures and education of patients
- Perform COVID swab collection for lab processing
- Practice and adhere to Medstar protocols related to disease and infection control
- Administer wound care, manage medications, and prepare splints for injuries
- Adhere to HIPAA regulations and guidelines
- Administer vaccines and nebulizer breathing treatments as prescribed by shift provider.
Clinical Medical Assistant
Concentra Urgent Care
01.2022 - 10.2022
- Rapidly and competently triage incoming patients
- Prep and stock treatment rooms for examination
- Perform Employment Drug Screenings
- Perform CDL & DOT qualification physicals and evaluations
- Collect proper specimens and prepare them for lab processing
- Perform COVID/SARS testing and swab collection for lab processing
- Practice and adhere to protocol related to infection control
- Sterilize, maintain, and organize all instruments, equipment, and treatment room supplies
- Prepare dressings, perform wound care, manage medications, and administer splints for injuries
- Adhere to HIPAA regulations and guidelines
- Administer vaccines and nebulizer breathing treatments as prescribed by shift physician
- Update and manage electronic health records with lab results and medical information as charted
- Assist and support clinical staff consisting of Physicians, Physical Therapists, RNs, LPNs, and X-ray Techs as needed.
Clinical Medical Assistant
Patient First Urgent Care
04.2021 - 01.2022
- Swiftly and skillfully triage incoming patients
- Prepare treatment rooms for examination
- Collect appropriate specimens and prepare them for lab processing
- Perform COVID/SARS testing and swab collection for lab processing
- Perform and enforce effective infection control practices and policies
- Verify insurance coverage, process co-payments, and collect patient responsibility balances
- Sterilize, maintain, and organize all instruments, equipment, and treatment room supplies
- Perform lab work, prepare dressings, administer medications and splint as required
- Administer vaccines and nebulizer breathing treatments as prescribed by shift physician
- Adhere to HIPAA regulations
- Maintain and manage electronic health records by ensuring all lab results and medical information is charted according to protocol
- Assist and support RNs, LPNs and clinical physicians as needed.
Patient Care Tech/CNA/Welcome Desk
Righttime Urgent care
10.2020 - 04.2021
- Promptly & professionally greet and register incoming patients
- Perform patient triage and prepare treatment rooms for examination
- Verify insurance coverages, process copayments, and collect patient responsibility balance
- Sterilize, maintain, and organize all instruments, equipment, and supplies
- Perform lab work, prepare dressings, administer medications and splint as required
- Administer vaccines and nebulizer treatments as directed my duty physician
- Adhere to HIPAA regulations
- Practice effective infection control practices and policies
- Maintain electronic health records by ensuring all lab results and medical information is charted according to protocol
- Assist and support other clinical staff as needed.
Rehab Technician
University of Maryland Regional Medical Center
10.2019 - 05.2020
- Perform patient scheduling, insurance billing and claims
- Manage and maintain medical record notes and chart updates
- Process bill balance and co payment transactions, manage ledger for tracking
- Assist patients with individualized rehabilitation exercise care and treatment
- Guide patients with exercise repetitions and support them with post-rehabilitation treatment
- Facilitate any questions and or concerns related to treatment and plan
- Apply heat/ice treatment
- Maintain treatment areas and manage medical supply inventory.
Chiropractor Assistant
Capitol Therapy
06.2019 - 10.2019
- Perform patient scheduling, insurance billing and claims, and payments
- Conduct patient assessments to include X-rays, record medical notes and chart updates, assist patient with individualized rehabilitation exercise care and treatment
- Guide patients with exercise repetitions and support them with post-rehabilitation treatment and facilitate any question and or concerns related to treatment and plan
- Connect patients to stim therapy devices and apply heat/ice treatment as needed.
Physical Therapy Intern
Atlantic Physical Therapy
09.2018 - 11.2018
- Supported staff with patient scheduling, insurance billing and claims, and payments
- Collaborated with therapy staff by conducting patient assessments and developing individualized rehabilitation exercise care plans
- Guided patients with exercise repetitions and supported them with post-rehabilitation treatment.
Athletic Trainer Intern
DeMatha Catholic High School
05.2018 - 08.2018
- Collaborated with the athletic training team to provide wound and injury care for student athletes
- Recognized by the team for adeptness in meticulously executing a variety of therapy techniques while developing a rapport with athletes and demonstrating empathy
- Presented recommendations for improvements to the emergency procedure guidelines to senior trainers, resulting in implementation of these changes.
Education
Certified Medical Assistant -
NPCE - Phlebotomist Certified Credentialing
Lanham, MD03.2023
Certified Nursing Assistant -
Dominion Academy
Lanham, MD05.2020
Bachelor of Science - Exercise Science/Kinesiology
Salisbury University
Salisbury, MD12.2018
Skills
- Needs Assessment
- Injection Administration
- Vital Signs Monitoring
- Needs Assessments
- Specimens Collection and Processing
- Electronic Health Records
- Medical Terminology
- Inventory Management
- Appointment Scheduling
- Patient Scheduling
- Drug Screening
- Preventive Care
- Healthcare Ethics
- Patient Assessment
- Blood Pressure Monitoring
- Laboratory Testing
- Clinical Documentation
- Medication Administration
- OB and GYN Assistance
- CPR Certification
- Specimen Collection
- Diagnostic Procedures
- Sterilization Techniques
- EKG Monitoring
- Medical Equipment Maintenance
- Phlebotomy Techniques
- Urinalysis Procedures
- Medical Coding
- Minor Surgical Assistance
- Immunization Administration
- Respiratory Support
Timeline
Clinical Medical Assistant
Medstar Specialty Care
07.2023 - Current
Clinical Medical Assistant
Medstar Prompt Care
10.2022 - 07.2023
Clinical Medical Assistant
Concentra Urgent Care
01.2022 - 10.2022
Clinical Medical Assistant
Patient First Urgent Care
04.2021 - 01.2022
Patient Care Tech/CNA/Welcome Desk
Righttime Urgent care
10.2020 - 04.2021
Rehab Technician
University of Maryland Regional Medical Center
10.2019 - 05.2020
Chiropractor Assistant
Capitol Therapy
06.2019 - 10.2019
Physical Therapy Intern
Atlantic Physical Therapy
09.2018 - 11.2018
Athletic Trainer Intern
DeMatha Catholic High School
05.2018 - 08.2018
Certified Medical Assistant -
NPCE - Phlebotomist Certified Credentialing
Certified Nursing Assistant -
Dominion Academy
Bachelor of Science - Exercise Science/Kinesiology
Salisbury University
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