Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Sonderman

Jacksonville

Summary

Hardworking and motivated manager with two years of experience. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Friendly, efficient, and devoted to maximizing customer satisfaction with exceptional service and support.

Overview

7
7
years of professional experience

Work History

Veterinary Technician

Forever Vets Animal Hospital
Jacksonville
06.2025 - Current
  • Administered vaccinations and medications to animals as directed.
  • Monitored animal health and reported changes to the veterinary team.
  • Educated pet owners on proper care and nutrition practices.
  • Managed patient records using veterinary management software systems.
  • Trained new staff on clinic protocols and animal handling techniques.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.

Veterinary Technician

Animal Medical Clinic of St. Marys
St. Marys
12.2024 - 05.2025
  • Administered vaccinations and medications to animals as directed.
  • Monitored animal health and reported changes to the veterinary team.
  • Prepared samples for laboratory testing and analysis.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Dispensed prescription medications upon request from veterinarians.
  • Assisted with euthanasia when necessary according to veterinarian instructions.

Veterinary Technician

NewDay Veterinary
Yulee
12.2023 - 12.2024
  • Administered vaccinations and medications to animals as directed.
  • Monitored animal health and reported changes to the veterinary team.
  • Maintained cleanliness of surgical instruments and examination rooms.
  • Prepared samples for laboratory testing and analysis.
  • Managed patient records using veterinary management software systems.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.

Vet Technician

Craven Animal Hospital
New Bern
01.2023 - 04.2023
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Prepared and labeled medications and instructed client on administration.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Operated anesthesia, oxygen and monitoring equipment.

Assistant Manager

Dogtopia of Jacksonville Avenues
Jacksonville
01.2022 - 01.2023

Strengths: customer service, delegating, employee/manager relationship, reliable, hard-working

  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training for newly hired employees and supervised department managers, shift leads and production personnel.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Worked with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed and motivated 10-12 employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Operations Manager

Dogtopia of Jacksonville Avenues
Jacksonville
10.2021 - 01.2022
  • Implemented policies, standard operating procedures, and managed customer service.
  • Supervised employees to maintain a safe environment for all dogs.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
  • Monitored medication administration as directed by pet owners.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior with new employees.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Canine Coach

Dogtopia
Jacksonville
07.2019 - 08.2020
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Maintained clean and orderly play yards, kennels and cages.
  • Assessed animals for injury and illness.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Taught animals sit, stay and other basic commands.
  • Administered medications to animals.
  • Bathed and groomed pets.

Kennel Technician

Coastal Veterinary Hospital and Pet Resort
Jacksonville Beach
11.2018 - 03.2019
  • Maintained clean and orderly play yards, kennels and cages.
  • Walked dogs while enforcing good behavior and manners.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash cans.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Walked animals outside to avoid accidents in play areas or bedding.

Education

Some College (No Degree) -

Florida State College At Jacksonville
Jacksonville, FL

High School Diploma -

Mandarin High School
Jacksonville, FL
06.2016

Skills

  • Hiring and Training
  • Verbal and Written Communication
  • Managing Operations and Efficiency
  • Team Building and Leadership
  • Customer Service
  • Complaint Resolution
  • Animal Behavior Education
  • Equipment Disinfection
  • POS Systems
  • Animal Observations
  • Teamwork and Collaboration

Accomplishments

  • Promoted from Operations Manager to Assistant Manager, in less than 6-months.
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with new clients.
  • Completed Heroes for Healthy Pets Certification

Timeline

Veterinary Technician

Forever Vets Animal Hospital
06.2025 - Current

Veterinary Technician

Animal Medical Clinic of St. Marys
12.2024 - 05.2025

Veterinary Technician

NewDay Veterinary
12.2023 - 12.2024

Vet Technician

Craven Animal Hospital
01.2023 - 04.2023

Assistant Manager

Dogtopia of Jacksonville Avenues
01.2022 - 01.2023

Operations Manager

Dogtopia of Jacksonville Avenues
10.2021 - 01.2022

Canine Coach

Dogtopia
07.2019 - 08.2020

Kennel Technician

Coastal Veterinary Hospital and Pet Resort
11.2018 - 03.2019

Some College (No Degree) -

Florida State College At Jacksonville

High School Diploma -

Mandarin High School
Emma Sonderman