Kara Chambers
Kawkawlin,MI
Summary
Knowledgeable veterinary professional offering more than 15 years of experience working for several well-known veterinary providers. Well-versed in referral management and handling electronic health records. Experienced manager handling bookkeeping, spreadsheets, payroll administration and employee scheduling. Solution-focused in handling conflicts and interpersonal issues. Compassionate and energized, willing to go beyond the call of duty. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
15
15
years of professional experience
Work History
Veterinary Technician
Valley Animal Clinic
Auburn, MI
05.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
Practice Manager
Mission Veterinary Partners
Bay City, MI
08.2018 - 05.2022
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
Customer Service Representative
East River Veterinary Clinic
Essexville, MI
08.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled social media accounts.
- Handled some manager tasks including managing payroll and bank deposits.
Assistant Manager
VetMED Veterinary Hospital
Bay City, MI
06.2009 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Handled all social media accounts and website management.
Education
No Degree - Biology
Delta Community College
Saginaw, MIHigh School Diploma -
Valley Lutheran High School
Saginaw, MI05.2011
Skills
- Workflow Management
- Operational Records Maintenance
- Policy and Program Development
- Employee Recruitment and Hiring
- In-Service Programs
- Financial Operations Oversight
- Customer Satisfaction
- Employee Training Program
- File and Records Management
- Employee Work Scheduling
- Employee Performance Evaluations
- Best Practices and Standards
- Corrective Actions
Timeline
Veterinary Technician
Valley Animal Clinic
05.2022 - Current
Practice Manager
Mission Veterinary Partners
08.2018 - 05.2022
Customer Service Representative
East River Veterinary Clinic
08.2017 - 08.2018
Assistant Manager
VetMED Veterinary Hospital
06.2009 - 08.2017
No Degree - Biology
Delta Community College
High School Diploma -
Valley Lutheran High School
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