Tiffany Molinar
Lubbock,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
82nd Street Veterinary Clinic
Lubbock, TX
10.2021 - Current
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
Phone Banker
Wells Fargo
Lubbock, TX
01.2018 - 09.2021
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Maintained friendly and professional customer interactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Manager
Whatabuger
Lubbock, TX
03.2014 - 09.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
High School Diploma -
Edgewood High School
Edgewood, TX05.2009
Skills
- Food Supplement Preparation
- Animal Vaccinations
- Customer Experience
- Anesthesia Administration
- Online Systems
- Mobile Banking
- Phone Inquiries
- Fraud Detection
- Critical Thinking
- Workflow Management
- Planning and Execution
Timeline
Veterinary Technician
82nd Street Veterinary Clinic
10.2021 - Current
Phone Banker
Wells Fargo
01.2018 - 09.2021
Manager
Whatabuger
03.2014 - 09.2018
High School Diploma -
Edgewood High School
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