Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Sondra Bryant

London,OH

Summary

Professional with experience in transportation management, bringing strong focus on logistics, fleet management, and safety protocols. Known for fostering team collaboration and driving operational efficiency, adaptable to changing needs and reliable in high-pressure environments. Adept at ensuring compliance with regulations. Recognized for problem-solving skills and effective communication with diverse teams.

Overview

23
23
years of professional experience

Work History

Transportation Supervisor

Sygma Network
03.2012 - Current
  • Implementation of daily conversations and tracking of issues to improve working conditions for all employees and fostered work environments that maximized employee morale and engagement.
  • Oversaw a team of approximately 175 drivers by reviewing performance to promote timely and efficient deliveries and operations. (This is with the assistance of 5 other supervisors in the department).
  • Conduct research to address shipping errors and customer complaints.
  • Maintained employee confidence and protected payroll operations by keeping confidential information.
  • Verified timekeeping records and oversaw any discrepancies with employees.
  • Executive assistant to the Transportation Director.

Customer Service Lead

FST Logistics
09.2002 - 11.2011
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Conferred with senior management to oversee and correct disciplinary or knowledge issues.
  • Coordinated responses for key accounts, using business acumen and mindfulness to balance company and customer demands.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Promoted to team leader of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Education

High School Diploma -

Groveport High School
Groveport, OH
06.1994

Skills

  • Excellent time management
  • Organization
  • Team development
  • Customer Service
  • Problem resolution
  • Management
  • Accident / incident reports
  • Driver supervision
  • Operations support
  • DOT regulatory compliance
  • On-time delivery
  • Safety compliance

Websites

Timeline

Transportation Supervisor

Sygma Network
03.2012 - Current

Customer Service Lead

FST Logistics
09.2002 - 11.2011

High School Diploma -

Groveport High School

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