Sondra DeWitt
South Beloit,IL
Summary
Experienced Customer Service Manager, Brand Ambassador, and Team Lead with a proven track record of over 10 years in successfully promoting products. Possesses strong public speaking skills, expertise in brand development and marketing, and exceptional customer interaction abilities. Demonstrates ability to manage multiple projects simultaneously with precision and efficiency. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Care Manager
Kunes Auto Group
11.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
Brand Ambassador
Multiple Employers
01.2014 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Communicated product value, quality and style to educate and entice potential customers.
- Provided customer service using extensive knowledge of the product being promoted.
- Wrote media alerts and developed social media campaigns to promote the product.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events.
Lead Brand Ambassador
9rooftops
08.2021 - 05.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Placed new and existing brand products in competitive retail locations.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained accurate records of promotional events and customer interactions.
- Planned and organized sampling events by working hand-in-hand with retail store managers.
- Trained all new brand ambassadors
Education
South Beloit High School
South Beloit, ILSkills
- Sales
- Marketing and Advertising
- Promotional Events
- Brand Awareness
- Campaign management
- Public Relations
- Business administration
- Customer Relations
- Communication Skills
- Data Tracking
- Account Management
- Decision-Making
- Goal Setting
- Workforce Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Care Manager
Kunes Auto Group
11.2023 - Current
Lead Brand Ambassador
9rooftops
08.2021 - 05.2023
Brand Ambassador
Multiple Employers
01.2014 - Current
South Beloit High School