Nicholas Grigoriev

Department Head responsible for the creation of Customer Care department and associated protocols. Spearheaded multiple projects including electronic ordering platforms, customer-facing portals, logistics systems for test distribution, laboratory information management system development/implementation for CLIA lab, and bioinformatics platform integration.

Managed key accounts by revenue for the Western Region, fostering strong client relationships and contributing to increased revenue. Managed portfolio of 50 top revenue clients. Subject matter expert for Electronic Health Record integration leading to multiple successful project completions for hospitals/healthcare groups.

Developed Client Services department for startup-up. Utilized advanced product knowledge to resolve complex issues and streamline operational workflows, resulting in a 4X increase in throughput. Created Telemedicine platform during COVID pandemic allowing for continued cashflow during lockdown.