Michelle Teague

• Spearheaded cross-functional projects from inception to completion, ensuring on-time delivery within set scopes.
  Directed service teams overseeing field technicians and subcontractors, maintaining stringent quality standards.
  Streamlined intake and resolution workflows for post-occupancy services, minimizing repeat tasks.
  Resolved homeowner escalations promptly, preserving client relationships and reinforcing brand integrity.
  Enhanced service-desk processes, boosting operational efficiency and improving customer satisfaction metrics.
  Conducted audits to verify alignment with policies while holding subcontractors accountable for performance.
  Coordinated efforts among diverse teams to optimize collaboration during project phases.
  Implemented clearer routing and prioritization strategies in service workflows for improved outcomes.

• Delivered high-quality customer care and tailored insurance solutions, building trust with a diverse client base. Trained and mentored new agents, improving ramp time and helping team members exceed sales and performance targets. Built and maintained strong client relationships through personalized service, driving repeat business and referrals. Earned SNA recognition ahead of schedule by consistently meeting performance standards and sales goals. Inducted into the 30/90 club for sales performance; applied structured coaching and process improvements to elevate team results. Improved overall team performance through targeted training, performance feedback, and sales process optimization

• Optimized processes and strengthened vendor relationships to reduce operating costs and improve margins.
  Recruited, trained, and led a team of over 130 front- and back-of-house employees focused on service quality.
  Enhanced team communication and performance through daily meetings, coaching sessions, and accountability measures.
  Negotiated strategically with vendors to lower supply and repair expenses while tightening inventory controls.
  Increased customer satisfaction through targeted staff training initiatives and service-focused standards.
  Streamlined operations to boost throughput and minimize labor inefficiencies.

• Opened and managed franchise restaurant, achieving profitability within six months.

Oversaw front- and back-of-house operations, driving $2.8M in annual sales.

• Cultivated community relationships to enhance brand loyalty and encourage repeat business.
• Implemented standard operating procedures across departments to boost efficiency.
• Negotiated vendor agreements to control costs while ensuring quality service.
• Managed scheduling, inventory, and cost controls to improve margins.
• Served as Acting General Manager for six months, supporting six corporate rollout projects.
• Trained over 70 leaders in operational best practices to develop new managers.