Amaya Bartee
Jacksonville,FL
Summary
Experienced Customer Service Representative/Manager bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Humana
Jacksonville, FL
01.2022 - 07.2022
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined communication channels for improved client interactions and faster issue resolution.
- Developed comprehensive training programs to increase team efficiency and productivity.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
Retail Sales Manager
The Walking Company
Surprise, AZ
04.2020 - 03.2021
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Retail Sales Manager
The Children's Place
Surprise, AZ
04.2020 - 03.2021
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Education
Certifications - Welding
The Ocean Corporation
Houston, TX04.2020
High School Diploma -
Shadow Ridge High School
Surprise, AZ08.2019
Skills
- Research and Due Diligence
- Data Tracking
- Sales Proficiency
- Escalation Management
- Staff Mentoring
- Team Management
- Training and Mentoring
- Customer Relations
- Account Updates
- Conflict resolution
- Quality assurance
- Excellent communication
- Budget management
- Active listening
- Project management
- Empathy and understanding
- Organizational skills
- Problem-solving abilities
- Customer service orientation
- Strategic planning
- Time management
- Multitasking capabilities
- Strong leadership
- Customer Service
- Documentation and Reporting
- Teamwork and Collaboration
- Scheduling and Coordinating
- MS Office
- Computer Skills
- Lead Generation
- Schedule Management
- Brand Representation
Certification
Rigging (API RP2D, Revision7)
Levels 1 & 2 Ultrasonic Testing and Magnetic Particle Testing
HAZWOPER (40 Hours) 29 CFR 1910.120
Offshore Survival & Safety (Through Texas A&M)
Surface /Supplied Air Diver Card
NAUI Master Scuba Diver
American Red Cross First Aid CPR
Divers Alert Network: EOSD
ROV Training and Operation
NCCER Card
Timeline
Customer Care Manager
Humana
01.2022 - 07.2022
Retail Sales Manager
The Walking Company
04.2020 - 03.2021
Retail Sales Manager
The Children's Place
04.2020 - 03.2021
Certifications - Welding
The Ocean Corporation
High School Diploma -
Shadow Ridge High School