Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Freda Gibson
Open To Work

Freda Gibson

Houston,TX

Work Preference

Desired Job Title

Customer Care ManagerCaregiverCaregiver AttendantPresentation Team Member

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Houston, TX
Open to relocation: Yes

Salary Range

$58000/yr - $80000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offCompany CultureTeam Building / Company Retreats

Summary

Compassionate Home Health Scheduler skilled in managing patient schedules and caregiver assignments. Strong communicator with a focus on compliance and customer service, dedicated to enhancing patient care and supporting clinical teams in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Care Manager

Brightstar Care of Missouri City/ Lake Jackson
Missouri City, TX
12.2021 - Current

Detailed-oriented and compassionate Home Health Scheduler with strong experience coordinating caregiver/ nurse assignments, managing patient schedules, and supporting clinical teams in a fast-paced healthcare environment. Skilled in staffing coverage, maintaining compliance with agency policies, and delivering excellent customer service to patients, families, and clinicians.

Caregiver

BrightStar Care of Missouri City/ Lake Jackson
Missouri City, TX
12.2021 - Current
  • Provided compassionate personal care to clients, ensuring comfort and safety during daily activities.
  • Assisted clients with mobility and transportation, enhancing independence and quality of life.
  • Monitored patient health conditions, reporting changes promptly to nursing staff for timely intervention.
  • Developed individualized care plans in collaboration with families to meet specific client needs.

Caregiver Attendant

A&D Home Healthcare
Houston, TX
09.2014 - 09.2020
  • Assisted clients with daily living activities to enhance independence and quality of life.
  • Monitored client health conditions, reporting changes to medical professionals promptly.
  • Developed individualized care plans in collaboration with families and healthcare teams.
  • Trained new caregivers on best practices for client care and safety protocols.

Presentation Team Member

Target
Houston, TX
07.2006 - 07.2011
  • Collaborated with team to design and execute engaging presentations for product launches.
  • Assisted in developing visual merchandising strategies to enhance customer experience.
  • Supported preparation of presentation materials, ensuring alignment with brand standards.
  • Coordinated logistics for in-store events, optimizing resource allocation and scheduling.
  • Supported company branding initiatives through the consistent use of approved design templates and style guidelines in all presentations.

Education

High School Diploma -

Westbury High School
Houston, TX
05-2001

Skills

  • Customer relations
  • Training and mentoring
  • Team management
  • Delegation and supervision
  • Schedule management
  • Data tracking
  • Research and due diligence
  • Account updates
  • Positive attitude
  • Problem-solving
  • Customer service
  • Excellent communication
  • Computer skills

Certification

Intellicorp background

Timeline

Customer Care Manager

Brightstar Care of Missouri City/ Lake Jackson
12.2021 - Current

Caregiver

BrightStar Care of Missouri City/ Lake Jackson
12.2021 - Current

Caregiver Attendant

A&D Home Healthcare
09.2014 - 09.2020

Presentation Team Member

Target
07.2006 - 07.2011

High School Diploma -

Westbury High School