Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sondra Dickman

OTSEGO,MN

Summary

I enjoy serving people and I am looking to be a part of a positive team in a creative environment.

Overview

26
26
years of professional experience

Work History

Cook

Lunds & Byerlys
Wayzata, MN
10.2023 - Current
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Shopper

Instacart Shoppers
OTSEGO, MN
05.2023 - Current
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Utilized problem solving skills to resolve customer complaints professionally.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Completed pickup and shopping orders for customers within local area.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

PCA

LandsCustom Care
Blaine, MN
02/02/11 - 08.2024
  • Provided compassionate personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting,feeding and companionship while keeping their dignity a priority.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Planned and prepared meals meeting patients' nutritional requirements.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.

HHA

Home Health Inc
Blaine, MN
01.2008 - 06.2018
  • Provided compassionate personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting,feeding and companionship while keeping their dignity a priority.
  • provided companionship developed trusting rapport through conversation, reading and music.
  • Provided nutritional meal planning, food preparation and assistance as needed for feeding.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.

HHA

Care Focus
Blaine, MN
03.2001 - 01.2008
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Assisted clients with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recognized emergency situations and implemented appropriate procedures.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Transported individuals to medical appointments and accompanied clients to doctors' offices or on other trips outside home. assisted with errands.
  • Provided entertainment and companionship through conversation, reading aloud and playing music to patients to maintain mental health and alertness.

Bakery Clerk

ByerlysLByerlysByerlys
Wayzata, MN
07.1998 - 04.2001
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Personalized cakes by writing desired words or adding other customizations.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

High School Diploma -

Wayzata Sr High
Wayzata, MN
06.1987

Skills

  • Excellent customer service skills - greeting and serving customers as well as creative solutions to customers questions and needs
  • product placement - stocking and arranging product to be continually faced and stand out for optimal sales
  • prioritizing tasks- Assisting Bakers and pastry team to complete tasks, displays, and packaging in a timely fashion
  • support team and manager- management sent me to some leadership classes and had me sit in on management meetings to take notes

Timeline

Cook

Lunds & Byerlys
10.2023 - Current

Shopper

Instacart Shoppers
05.2023 - Current

HHA

Home Health Inc
01.2008 - 06.2018

HHA

Care Focus
03.2001 - 01.2008

Bakery Clerk

ByerlysLByerlysByerlys
07.1998 - 04.2001

PCA

LandsCustom Care
02/02/11 - 08.2024

High School Diploma -

Wayzata Sr High

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Sondra Dickman