Sondra Hellund
Greenville,SC
Summary
Highly motivated professional with over 15 years experience in management, administration and personal assistance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, able to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable/payable, invoicing, scheduling, data entry, vendor negotiations and customer support. Recognized for exemplary customer service and team collaboration. Currently managing financial office of five advisors.
Overview
7
7
years of professional experience
Work History
Director of First Impressions
Prosperity Group Advisors
Greenville , SC
03.2022 - Current
- Serve as initial point of contact for Prosperity Group.
- Functionen as CEO’s personal assistant.
- Greet guests and visitors upon arrival.
- Provide support in coordinating events such as conferences, meetings or seminars.
- Develop processes that improve efficiency of the reception area operations.
- Schedule meetings and appointments for staff members.
- Answer multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitt information or documents to customers through email, mailings or facsimile machine, ex., schedule & prepare all policy deliveries.
- Screen and respond to emails, messages and other correspondence, freeing up senior management.
- Investigat and analyze client complaints to identify and resolve issues.
- Maintain client accounts by obtaining, recording and updating personal and financial information.
- Maintain confidentiality of sensitive information regarding the company's operations.
- Demonstrat strong problem-solving skills, resolving issues efficiently and effectively.
- Oversaw the transition of offices, CRM switch and other major 2024 business transitions.
- Conduct comprehensive research and data analysis to support strategic planning and informed decision-making.
Owner/Operator
Franny’s Farmacy
Charlotte, NC
05.2020 - 07.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected gains
- Hosted special events to boost brand awareness and increase community engagement.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
Simply Katie Home
Katie Catron
Charlotte, NC
06.2018 - 07.2020
- Set up furniture to facilitate traffic flow and design objectives.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
- Assisted clients and realtors successfully by choosing furnishings consistent with preferences and budget.
- Advised client and realtors on space planning, layout and use of furnishings or equipment.
- Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
Education
Bachelor of Arts - English Literature
Appalachian State University
Boone, NC01.1994
Skills
- Marketing Tactics
- Budget Control
- Management Team Building
- RedTail & SalesForce trained
- Microsoft Office Suite proficient
- Records Organization and Management
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Goal Setting
- Administrative Management
- Originality and Creativity
Timeline
Director of First Impressions
Prosperity Group Advisors
03.2022 - Current
Owner/Operator
Franny’s Farmacy
05.2020 - 07.2022
Simply Katie Home
Katie Catron
06.2018 - 07.2020
Bachelor of Arts - English Literature
Appalachian State University